Imane El fatihi

Leading a tooling transformation and operational excellence initiative within the Business Engineering division, serving both business and IT teams across multiple countries. Stabilized and enhanced the performance of the Jira Software platform Led the installation and configuration of a new Jira Service Management instance, ensuring alignment with business processes Conducted a comprehensive tool benchmark and selected the optimal ITSM solution for enterprise-wide adoption Reengineered and standardized hundreds of business and IT processes, fully integrated into the new platform Managed the end-to-end migration of legacy tools and projects with minimal disruption to operations Facilitated cross-functional collaboration across teams and geographies, supporting change integration and operational efficiency Oversaw daily operations of the platform: license management, user configuration, platform updates, and incident resolution Initiated new transversal projects for business and IT teams using the enhanced tooling ecosystem Managed both Run and Project budgets, mitigated risks, and delivered post-migration performance evaluations Led a design, ensuring measurable outcomes through KPI tracking, delivery consistency, and stakeholder alignment

Led multiple initiatives within the IT department for Individual Customer Pricing & Billing, focusing on regulatory compliance, operational efficiency, and product evolution. Managed the remediation of the 2021 Annual Fee Report (RAF), coordinating IT, risk, and business teams Defined and implemented control processes in collaboration with risk owners and compliance teams Developed and executed the functional testing strategy, supervised UAT, and resolved key production anomalies Oversaw the upgrade of the existing billing tool: collected requirements, drafted functional specifications, coordinated testing and go-live Delivered the implementation of overdraft fee logic: managed backlog, acceptance criteria, incident resolution, and deployment Acted as key liaison between business, IT, and QA teams to ensure timely delivery and business continuity Contributed to operational reporting and continuous improvement through issue tracking and post-go-live stabilization

Managed project framing and coordination within the Group Health Insurance division, focusing on budget estimation, feasibility, and stakeholder alignment. Estimated project budgets based on prior studies and internal assessments Led scoping and coordination workshops with business and IT stakeholders Oversaw planning and follow-up of project delivery in coordination with external providers Facilitated communication between IT teams, business units, and the external service center Contributed to reporting and progress tracking, ensuring transparency and alignment on project scope and

Acted as the functional and technical referent for credit risk and corporate lending tools, supporting both operational continuity and strategic tool redesign initiatives. Ensured day-to-day continuity of Sopra Banking ANADEFI and IBM Notes SIRIUS applications (e.g., quarterly updates, validation level adjustments) Managed incident resolution and user support for credit tools including SIRIUS, credit scoring support, and company registry systems Produced daily, monthly, and quarterly credit risk reports for business stakeholders Coordinated with MOA, MOE, and business teams to implement tool evolutions and functional enhancements Led functional testing, tracked defects, and implemented structured resolution procedures Managed the annual functional budget related to credit tools and ensured resource alignment Oversaw the full redesign of the DAFNE corporate rating tool: conducted impact analysis, defined project scope and constraints with business teams, wrote detailed functional specifications, and led change management and deployment planning

Étude de conception d'un moniteur ESD et de supervision. Suivi de l'avancement du projet, définition du besoin et rédaction des spécifications. Pilotage du processus de création, paramétrage et test de l'outil dynamique de supervision en .NET, de la carte électronique ainsi que des communications réseau UDP et le suivi des anomalies.

Upgrade du système d’information dédié aux différents outils informatiques de test de l’équipe validation de l’entité recherche & développement sur SHARE POINT. Intégration d’un robot 6 axes (UR5) dans les tests de validation grâce à un programme en Python.

Projet de rénovation des systémes d'entrainement du service d'engin de levage. Optimisation des échanges internes aux engins de levage