Imed Soussou

– Head of Insurance Business Line, Life and non Life insurance. – Oversaw the digital offering and life/non-life insurance solutions across Europe. – Managed an international team of 250 employees (France, Belgium, Luxembourg, Tunisia). – Accountable for Insurance Products P&L, including managed services, fixed-price projects, and application maintenance (TMA). – Implemented a robust contractual governance framework (SLA, KPI, and performance commitments). – Integration of Al in the Software Development Lifecycle – Improved time-to-market and increased customer satisfaction (NPS).

– Head of the Technical and IT departments. In charge of the Telecom and IT infratsructure of ooredoo Algeria including the Information systems, the network deployment and core network. – Head of the Technical and IT departments (650 employees). In charge of the strategy definition, construction and operations of the complete technology infrastructure at ooredoo Algeria including the Information systems, the network roll-out and the core network. – Have led successful modernisation and transformation programs towards 3G and 4G launch as well complete digital transformation and network sharing. – Ooredoo Algeria is considered in Algeria as technology leader with best quality network.

– CIO for Wataniya Telecom Algeria, the first multimedia operator in Algeria, in charge of all the IT infrastructure and information systems (Customer Care, Billing, Mediation, Interco, OTA...) including the IN prepaid platform, VMS platform, MMS platform as well as the Web/Wap infrastructure. – The whole department composed of 110 employees was built from scratch.

– In charge of implementation of customer care and billing (BSCS V7), CRM, and mediation and interconnect systems for Tunisiana Startup. – The whole department composed of 30 employees was built from scratch.

– Head of the Implementation and Integration Department in France Telecom Sofrecom. This team was composed of Telco project managers, system engineers and software engineers (30 experts). – In charge of preparing Technical solutions to customer care and billing RFQs, CRM solutions and Mediation solutions. In charge also of the project implementations. – Example of successful project implementation: Telecom Salvador, Jordan JTC, Senegal Sonatel, Mauritius Telecom, TPSA in Poland