Imen BEN ACHOUR

- Lead Agile project delivery to optimize client solutions and exceed expectations. - Prepare and review project plans ( Jira, Monday …) - Collaborate with clients to define campaign scope, ensuring precise project alignment. - Drive resource allocation and planning by optimizing team performance and efficiency ( Float, Tempo Timesheet) - Assign tasks with daily tracking - Main point of contact for internal and external teams : collaborate with the Sales team to craft comprehensive Statements of Work (SOW), with External agencies, Product owners, Marketing teams, stakeholders,.. - Orchestrate the efforts of cross-functional teams, including technical leads, designers, developers, and QA professionals for seamless execution : guiding the team - Take complete ownership of the program and multiple projects simultaneously : From discovery and design to production, delivery, and launch. - Define KPIs (key performance indicators) to track and manage projects with confidence, clarity, and precision. - Lead effort estimation and Sprint planning. - Monitor project progress with a keen eye for identifying potential issues and risks. - Ensure Quality Assurance standards were met, guaranteeing reliable and high-quality deliverables. - Problem-solving - Manage project scopes and timelines, delivering results on time and within budget.

- Leading the Launch of all the E-commerce websites of the Group - Drafting requirements for each Business Unit - Defining communications strategy for project implementation - Negotiation and reconciliation of needs between the various project stakeholders: External agencies, internal IT teams and digital marketing managers - Translation of customer needs into functional and technical requirements - Drafting Roadmap - Definition, consolidation, maintenance and prioritization of customer requirements in the Backlog - Prioritization of stories in the sprint backlog - Product Delivery and Project Management: Management of the production schedule, planning and progress monitoring - Coordination of the technical deployment between the CMS (Magento)/ CRM (Salesforce) and the ERP (Divalto) with the subsidiaries - Management of issues and interdependencies with development environments (PIM, DAM, etc.) - Documentation of processes, instructions and guidelines for key users - Support the implementation of Data Management Data Analytics practices.

Functional project manager: - Defining and understanding the client's needs - Writing of functional specifications - Writing of technical specifications - Project management - Testing and monitoring

- Expertly manage projects in Agile/Scrum methodologies for E-commerce websites, ensuring timely delivery and enhanced customer satisfaction. - Procient in budget management, aligning project goals with nancial objectives to drive protability. - Project Reviews - Craft comprehensive functional and technical specications tailored to meet diverse customer needs, enhancing stakeholder engagement. - Develop clear and actionable user stories to streamline development processes and improve user experience. - Coordinate and coach developer teams, empowering them to achieve project milestones and maintain high-quality standards. - Manage the approval phase eectively, including drafting acceptance specications, executing tests, and providing thorough reporting for stakeholder visibility. - Facilitate team alignment and sprint planning for enhanced productivity. - Validate customer acceptance criteria. - Prioritize and resolve issues, ensuring smooth project approvals

- Pilotage des projets - Gestion des plannings - Rédaction des spécifications fonctionnelles - Gestion de l’environnement de développement - Coordination des développeurs (accompagnement fonctionnel) - Réalisation de reporting réguliers - Préparation des documents techniques - Priorisations des bugs - Accompagnement dans la mise en place des tests automatisés - Formation des équipes marketing aux outils

- Développement de sites web et de webservices - Tests - Validations et recettes des applications développées en interne - Assistance des clients dans la phase de validation des cahiers de charge en respectant leur besoin - Animations workshop métiers, collecte des besoins - Rédaction du cahier des charges (Plan de marquage, spécifications, planning projet) - Gestion des anomalie

Mission au siège de la SNCF: Dans le cadre de l'amélioration du parcours professionnel du personnel de la SNCF, une application a été développée pour gérer leur évolution - Développement des sites intranet de la SNCF au sein du Département comptabilité et contrôle de gestion - Mise à jour des Spécifications techniques et fonctionnelles - Recette fonctionnelle sur différents environnements Mission à MeilleurTaux : Visant un objectif de modernisation et simplification du site meilleurtaux.com, un projet de refonte a été mené dont l’objectif est de le rendre plus ergonomique, d’améliorer les différentes fonctionnalités du site et de diminuer le taux d’abandon. - Développement d’applications et sites web - Respect du planning et de la qualité des livrables pour les différentes refontes - Coordination de la recette

- Développement d'applications web spécifiques - Participation au développement d'un CRM (Gestion de la relation client) - Accompagnement des clients dans leurs projets au cours des phases de rédaction des cahiers des charges, des spécifications techniques - Gestion de la base de données - Suivi de la phase d'intégration, des tests et de la validation des projets