Imen Ben Othmen
Customer Service Agent
Salaire / Taux journalier
Site archéologique de Carthage, Tunisie
Freelance
Expertises
Langues
À propos
Introduction
Customer service professional with 3+ years of experience at Transcom, specializing in multi-channel support and first-contact resolution. Proven expertise in account management, team leadership, and training new hires while maintaining high satisfaction rates. Bilingual support specialist delivering empathetic, solution-oriented communication to drive customer loyalty and business growth.
Expérience de travail
Représentant du service client
Transcom
juil. 2021 - Présent
5 ans 4 mois
Tunisia · Hybrid
-Provided customer support via email and chat to resolve product and service-related inquiries. - Handled account management, transactions, and product related issues with a strong focus on first-contact resolution. -Delivered clear, empathetic, and solution-oriented communication to ensure high customer satisfaction. -Supported and assisted new hires during their onboarding and integration period. - Developed leadership and team management skills within a customer service environment. -Acted as a point of reference for complex customer inquiries and escalations.
Formation
Université de La Manouba
Licence
2018 - 2022
4 ans