Ioan Constantin Gurita

Support in-flight SLM/SAM transformation program with tool and vendor onboarding. Requirements Reporting & Analysis: Collaborated with internal software owners and sourcing teams to capture and refine requirements for onboarding major vendors (e.g., Microsoft, Adobe, Quest) into SAM tools. While not yet deeply experienced in ServiceNow HAM modules, I’ve worked extensively with SAM data within ServiceNow and am actively developing my expertise in HAM-specific workflows. Data Analysis & Reporting: With Business Analyst skills conducted in-depth analysis of software inventory and licensing data and license reporting using tools like ILMT, Flexera, and SCCM. Produced Effective License Position (ELP) reports to ensure compliance and cost optimization. Testing & Validation: Supported validation of licensing data and tool configurations, ensuring accuracy in deployment metering and entitlement matching. Participated in UAT cycles for SAM tool enhancements. Documentation & Communication: Created user guides, onboarding documentation, and process improvements. Still refining my skills in formal BPMN modeling, I’m comfortable producing clear, structured documentation for both technical and non-technical audiences. Work with internal Software Owners, Global Sourcing & Software suppliers to configure and produce factual Effective License Position reports. Solid understanding of different software inventory discovery tools E.g., ILMT, Flexera, SCCM Presentation & Reporting: Delivered reports and dashboards to stakeholders using Excel, PowerPoint, and ServiceNow. Comfortable presenting stakeholder liaison to senior stakeholders. Tools: ServiceNow (SAM Pro), Flexera, JIRA, Excel, Agile Core Skills: Software Asset Management (SAM) | License Compliance | Vendor Onboarding Data Analysis & Reporting | Effective License Positioning (ELP) Agile Methodologies | JIRA | Documentation & Process Support

Took part of the Software Asset Management Team helping with the integration of SAM process and solutions and License Management best practices. This enablesd the opportunity to work very closeley in the representing business processes using Microsoft Visio or BPMN to create diagrams that illustrate the steps and flow of activities in to that specific process. Tasks and Responsibilities: As a Business Analyst in Software Asset Management, supporting the business, IT, and project endeavors by managing software and licensing model requests. HAM/SAM Lifecycle: Contributed to the definition and refinement of software asset lifecycle processes, including onboarding, tracking, and compliance validation. While my direct HAM experience is growing, I bring a strong foundation in SAM lifecycle management and am eager to deepen my knowledge in hardware asset governance. Process Mapping & Workflow Design: Supported the standardization of SLM toolsets and contributed to the integration of SAM processes. Participated in defining workflows for license registration, entitlement validation, and audit readiness. I’m currently expanding my skills in automation and workflow design using ServiceNow Flow Designer. My attention to detail and proactive approach is instrumental in optimizing software and licensing operations to meet organizational objectives effectively. Stakeholder Engagement: Offered stakeholder liaison between IT, procurement, and business stakeholders to align licensing strategies with operational needs. Regularly presented licensing status, risk assessments, UAT/test support, and onboarding progress to software owners, cost center managers, and SAM leadership Tools: ServiceNow, SAM Pro , Excel, PowerPoint, Visio Skills: Stakeholder Engagement | Cross-functional Collaboration ServiceNow (SAM Pro, basic HAM exposure) | ILMT | Flexera | SCCM Developing: Hardware Asset Management (HAM) Lifecycle BPMN & Advanced Process Mapping Workshop Facilitation & Sprint Demos

• Direct contact with the Intermec, HSM and DataMax end-users/partners/distributors, handling return for service requests for Scanning and Mobility units for North America • Supporting the Customer Service area of the business by: - Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs. - ACS_CRM Basic Navigation - SAP Logistics Awareness Overview - Finance Overview - SAP Basic Navigation for ECC 6.0 - CRM Quick Start Guide to Using CRM Desktop - Following up on customer expedites for product returned for repair - Solving invoice discrepancies on pricing, tax information, and shipping charges - Acting as a liaison between external/ internal customers and other Intermec business functions • Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible • Researching and resolving complaints to ensure customer retention and satisfaction • Customer Relationship Management - building and maintaining effective relationships with customers based on trust and mutual understanding. • Contribute to the continuous process improvement initiative • Offer support for special situations and ensure to administrate/expedite notifications, orders, monitor through to completion. - Taking lead on RMA Creation Vocollect project for ASIA, Australia and New Zealand.

Provided technical support for the existing customer portfolio. Transaction processing and overseeing customer transactions completed successfully. Opening channels of communications with the customers and maintaining the business relations in good health. Managing various clients from various fields of business Poviding costumer care Sales / Marketing / Outsourceing

Managing bar inventory and assuring company-specific activities are carried out properly, following the business guidelines. Payment to suppliers and keeping records of daily/monthly sales.

Up-selling beverages and specific products. Ensuring the needed targets are reached.

B2B and B2C sales Costumer support Retention Sales / Outsourcing

Identifying potential customers for developing market investments. Promoting new products and services launched by the company; Maintaining relations between the company and investors

Processing and managing telephone calls regarding power issues Issuing complains for B2C and B2B Dispatching technical teams on field