Ioana Bakardzhieva
Product Management | SaaS • AI & ML | MA in International Security
Salaire / Taux journalier
Sofia, Bulgarie
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
I’m a curious and committed product enthusiast who loves turning complex ideas into meaningful, user-driven solutions. Lately, I’ve been exploring how AI can bring measurable value at different stages of the product lifecycle. If you’re building a solution and revising how your product creates impact, I’d love to connect.
Expérience de travail
Product Solution Consultant
Peace Valley LTDFreelance
janv. 2025 - Présent
1 an 10 mois
Sofia, Bulgarie
Collaborated with Product Managers and Engineers across global and French-speaking markets to shape operational processes and adopt agile practices. Identified product gaps to integrate emerging technologies (AI/ML, automation, analytics) to enhance user experience.
Ocado Technology
mars 2022 - déc. 2024
2 ans 10 mois
Sofia, Bulgarie
Product Manager - Automated Storage & Retrieval System
juil. 2024 - déc. 2024
6 mois
Sofia, Bulgarie
Led the development and coordination of front-end and back-end teams to build two web based systems for off-site monitoring and remote recovery of material-handling equipment (MHE); Facilitate product and technical discussions within the department, driving ideas that deliver both customer and business value; Ensured consistent alignment of the product roadmap and KPIs with business goals, user needs, and stakeholder priorities;
Product Manager - International In-Store Fulfilment
oct. 2023 - juil. 2024
10 mois
Sofia, Bulgarie
Run front-end development and managed end-to-end product lifecycle for an in-store dispatch application, overseeing testing, release, and rollout phases for 7 international clients, ensuring on-time delivery and product quality; Joined forces with Partner Success, Marketing, and Support teams to ensure efficient system adoption, driving end-user engagement and smooth onboarding, resulting in near 30% improvement in adoption rates; Optimised product functionalities using data-driven insights from event tracking, improving performance, usability, and user engagement;
Product Training Specialist - International In-Store Fulfilment
mars 2022 - oct. 2023
1 an 8 mois
Sofia, Bulgarie
Proactively enabled internal and external stakeholders to enhance their expertise across the full in-store fulfilment product ecosystem, driving greater product adoption and improved system proficiency; Created comprehensive internal product manuals and engaging learning videos to empower end-users with the knowledge to use the in-store fulfilment product effectively, contributing to faster onboarding and reduced support queries; Provided continuous support by addressing ‘how-to’ questions across multiple communication channels, ensuring timely and accurate product knowledge dissemination for both internal and external teams;
Marketing Data Specialist
GfK
janv. 2019 - mars 2022
3 ans 3 mois
Sofia, Bulgarie
Created dashboards and reports for stakeholders to track the effectiveness of marketing strategies, player retention metrics, and lifetime value projections; Analyzed in-game purchases and player spending patterns (e.g., virtual goods, microtransactions, subscription models) to optimize monetization strategies;
Product Owner
Agriniser
mars 2017 - juil. 2018
1 an 5 mois
Sofia, Bulgarie
Conducted in-depth market research on the grain trading industry, both locally and globally, to inform product strategy and ensure alignment with industry trends and customer needs, driving data-driven product decisions; Gathered direct feedback from customers via interviews, surveys, and usability tests, ensuring the product roadmap directly aligned with their needs and pain points; Defined clear and detailed user stories based on user research and feedback, prioritizing them according to business value and technical feasibility to guide development teams in delivering high-impact features;
Cloud Support Associate
Ingram Micro
nov. 2014 - déc. 2015
1 an 2 mois
Sofia, Bulgarie
Provided technical support for cloud-based anti-virus solutions, ensuring seamless integration and functionality across cloud environments (AWS, Azure, GCP); Acted as the primary point of contact for technical issues related to anti-virus software, providing personalized, timely, and effective resolutions to client concerns;
Technical Support Associate
Concentrix
janv. 2013 - déc. 2013
1 an
Sofia, Bulgarie
Provided technical support to French-speaking clients via phone, email, and live chat, troubleshooting and resolving a wide range of technical issues related to Sears products and services; Offered guidance on product features and troubleshooting steps for customers, ensuring they had the necessary knowledge to operate their products effectively;
Senior Young Learner Assistant
British Council
sept. 2011 - juil. 2012
11 mois
Sofia, Bulgarie
Supported and assisted lead teachers in the delivery of dynamic, engaging, and student-centered English language lessons for young learners, aged 6 - 13, focusing on reading, writing, listening, and speaking skills; Organized extracurricular activities (e.g., language games, cultural events, field trips) to enhance students’ language learning experience outside the classroom and promote intercultural exchange;
Formation
University of Groningen
Master of Arts - MA, International Relations and International Organisations with a specialism in International Security
2016 - 2017
2 ans
Sofia University St. Kliment Ohridski
Bachelor's degree, Political Science and Government
2008 - 2012
5 ans
Licences et certifications
AI for Product Management
Délivré le : oct. 2024
Product Management 101
Délivré le : juil. 2023