Irene Ikeadigh

Duties Social media content management Posting relevant content on social media pages Coordination of training and projects Inbound calls Some outbound calls. E-mail marketing.

Skills: Social Media Communications · Communication · Nonprofit Organizations · Problem Solving · Social Media Optimization (SMO)

Achievements I facilitated the overhaul of the membership database in two months. Reviewed and completed backlog of incomplete registrations. Improved client relationship with staff per KPIs. Resolved urgent client requests on membership, training, and email backlog in record time. Duties Updated membership database. Attended inquiries on all communication platforms. Managed the CEO’s calendar. Liaised with the training department for training appointments for adequacy of training materials Liaised with the Institute Administrator for complete resolution of membership registrations and status updates. Organised company events and meetings. Supervised and monitored front office staff.

Achievements Coordinated a financial institution project as a Team Lead. I managed the project team to complete and deliver projects on schedule. I participated in the collation of data through Virtual Customer Analysis. I reviewed reports to meet tight deadlines on 3 major projects. Duties Edited client's mystery shopped videos on Adobe Premiere. Compiled clear and concise evaluation reports from real-time videos. Ensured that employees adhere to and implement the quality goal of the client. Initiated and recommended processes for improved service delivery. Comparative assessment of real-time videos of clients and service standards (key performance standards.) Mystery shopping of clients’ employees during work hours. Incorporated voice-of-customer in report templates. Trained two interns on video editing. Took minutes during staff meetings.