Irum John

- Handle customer requests through calls, chat and emails. - Coordinate with other departments like technique, concierge and front office on different matters. - Update the GXP on salesforce and the reservation software Opera. - Present and promote general information about the hotel, its services and amenities. - Register reservations (Brunch and special requests, etc.) and ensure that they are kept in order. - Resolve any client disputes collaboratively with other departments.

- Assist the Global Opportunity team (France, Benelux, Maghreb) in developing local sales with the D&B members network. - Responsible for answering, coordinating and following up on global opportunities between the D&B network and Altares’ group. - Take charge of promoting the local capabilities among the D&B network, providing sales reporting and insight. - I work with different departments of the company and the D&B worldwide network.

- Assist in faculty & staff hiring from arranging skype to on-site interviews to making the final offers and contracts. - Assist in annual performance appraisals, maintain data files, organize trainings for staff and faculty. - Assist in annual increment letter issuance, maintain leave record of faculty & staff, maintain salary record of visiting faculty.