Isa Ocel
Customer Support Specialist
Salary / Daily rate
İstanbul, Türkiye
Freelance
Skills
Languages
About me
Intro
Customer Support Professional with 3+ years of global technical support experience at Digital Turbine and AdColony. Specialized in SDK integration support for iOS/Android platforms and managing client relationships across 200+ retail locations. Currently expanding into frontend development to offer comprehensive technical solutions and exceptional customer experiences.
Work experience
Publisher Support Advocate
Digital Turbine
May 2021 - Dec 2024
3 years 8 months
Istanbul, Türkiye · Hybrid
In November 2024, I decided to accept the voluntary seperation package offered by Digital Turbine and resigned in order to take a new direction in my career. My responsibilities at DT: Global Support: Provided worldwide technical support for AdColony's iOS and Android SDKs. Resolved client inquiries, addressed SDK integration issues, and ensured high levels of customer satisfaction.
Publisher Support Advocate
AdColony
May 2021 - Dec 2024
3 years 8 months
Istanbul, Türkiye · Hybrid
AdColony acquired by Digital Turbine.
42 Bilişim A.Ş.
Aug 2018 - Oct 2019
1 year 3 months
Teknosa Genel Müdürlük
Software Support Specialist @ Teknosa
Sep 2018 - Oct 2019
1 year 2 months
Teknosa Genel Müdürlük
As a Technical Support Specialist at 42 Bilişim, I provided first-level technical support for Cash Register Software and In-Store Android Applications utilized in over 200 stores of Teknosa. Teknosa, a retail chain under Hacı Ömer Sabancı Holding A.Ş., focuses on electronics, informatics, personal care, and optics. With over 200 million annual customers, Teknosa aims to offer the most suitable products at competitive prices with quality service. My role involved ensuring the smooth operation of the technology solutions in use across Teknosa's extensive store network.
Summer Intern
Aug 2018 - Oct 2018
3 months
İstanbul, Türkiye
Skills: Teamwork
Education
Workintech Boot Camp
Frontend Development Boot Camp
2025 - 2025
5 months
Boğaziçi University
Bachelor of Science - BS
2011 - 2020
9 years