Isabelle Detienne

• Supported a major transformation program by steering a portfolio of strategic projects. • Strengthened collaboration across teams to align business and IT expectations. • Ensured coherent reporting and governance, facilitating decision-making in a high-visibility environment. • Restored clarity and structure during complex delivery phases, enhancing team alignment.

• Designed a pragmatic change methodology in context of transformation program • Established a governance framework that facilitated leadership alignment and cultural evolution. • Advocated cross-department collaboration by embedding a structured, human-centered approach to transformation.

• Led critical transformation and IT initiatives in a dynamic retail environment, enhancing governance structures. • Improved cross-team collaboration and clarified requirements to align business and IT stakeholders effectively. • Supported leadership through sensitive transition phases, helping teams navigate complexity with resilience.

• Supported a company-wide transformation by structuring the change roadmap and aligning stakeholders. • Created governance and training frameworks to facilitate the adoption of new practices. • Strengthened team engagement and established a coherent culture around processes, roles, and responsibilities.

• Led a regulatory and strategic transition to meet new compliance requirements and implement major system changes. • Structured the project roadmap and coordinated cross-functional teams to ensure alignment among business and technical stakeholders. • Translated complex constraints into clear, actionable steps, supporting decision-making during a sensitive transformation phase.

• Held progressive responsibilities in process improvement, change management, project leadership and PMO across Payments, Finance and HR domains. • Led organizational and regulatory transitions (e.g. new operating models, compliance requirements), aligned business and IT stakeholders, redesigned processes, improved governance and data flows, and supported teams through sensitive transformation phases. • Built a strong foundation in structural analysis, cross-functional collaboration, risk management and strategic communication. • Managed process improvement and change management initiatives across Payments, Finance, and HR domains

• Supported a major organizational and operational transition for a leading financial institution. • Coordinated cross-border activities to ensure accuracy during sensitive migration phases. • Facilitated collaboration among diverse stakeholders, enhancing communication and project alignment. • Developed strong adaptability and analytical capabilities in high-pressure environments.