Isheanopa Muchenje

Managed to upskill to an another team after 6 months of working · Built sympathetic ties with clients and gained a reputation for routinely surpassing sales targets. · Customer service enquiries were promptly and precisely answered. · Successfully completed quality assurance assessments by consistently implementing performance feedback to promote personal growth. · In order to address service concerns and ensure client happiness, customer account enquiries were dealt with and accurate information was provided. · Acted as a point of escalation for complicated client problems, documenting prompt resolution to promote client loyalty. · Processed and sent out client service upgrades and product orders. · Used stress-reduction strategies to manage busy call times while remaining composed and professional. · Tracked client feedback and surveys to create remedial measures for problems pertaining to services. · Met all requirements and targets in the department and the customers

· Assisted customers with inquiries, issues and concerns by providing relevant information in English and Portuguese. · Handled customer inquiries and suggestions courteously and professionally. · Participated in team meetings and training sessions to stay informed about product updates and changes. · Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. · Responded to customer requests for products, services, and company information