Isis Zidan
Leadership International
Salaire / Taux journalier
Grenoble, France
Mobilité : Lyon, Grenoble
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
Expérience de travail
Regional Operations Coordinator
Keywords Studios
juin 2019 - juil. 2025
6 ans 2 mois
Greater Tokyo Area
Coordinated operations for the APAC region (250 employees) to support top video game companies. - Enhanced employee engagement, retention, satisfaction, DEI, and mental health initiatives. - Optimized onboarding, performance evaluations, processes, policies, and compliance. Strengthened security practices with IT and Infosec.
Keywords Studios
oct. 2016 - juil. 2018
1 an 10 mois
Tokyo, Japon
Customer Service Team Lead
oct. 2016 - juil. 2018
1 an 10 mois
Tokyo, Japon
- Led a 40+ multilingual team across several countries. Advanced agents through coaching and performance reviews. - Created clear training materials to increase agent productivity and reduce errors. - Implemented QA processes that cut errors and improved client satisfaction.
Bilingual Player Suppport Agent
oct. 2016 - mai 2017
8 mois
Tokyo, Japon
Handled English and French customer support queries for several video-games and apps. Translated material, FAQs and assisted in optimized processes.
English Teacher
Gaba Corporation
avr. 2014 - oct. 2016
2 ans 7 mois
Tokyo, Japon
Taught tailored lessons to students of all levels, business and technical-focused.
Formation
Temple University Japan
2025 - 2025
5 mois
Université Stendhal Grenoble 3
Master's degree
2006 - 2011
6 ans
Licences et certifications
Six Sigma - Green Belt
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Project Management Professional
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