ISKANDAR HAMZA

– Spearheaded the maintenance and evolution of Sales Hub and Customer Service Hub on Dynamics 365 CE Online. – Engineered integrations between Dynamics 365 and external systems using REST APIs, plugins, batch processes, and dataflows. – Developed custom PowerApps Canvas Apps tailored to specific business needs. – Delivered scalable technical solutions in response to new functional requirements. – Established robust CI/CD pipelines using Azure DevOps, enabling automated build, test, and deployment workflows. – Conducted performance monitoring and diagnostics across frontend and backend layers using Azure Application Insights. – Implemented automated testing strategies, including unit tests, end-to-end tests with Playwright, and D365 UI Test. – Managed and mentored a technical team, ensuring code quality, knowledge sharing, and continuous improvement.

– Oversaw end-to-end project delivery, from requirements gathering to deployment, ensuring alignment with business goals and technical best practices. – Actively supported presales activities by designing high-level solution architectures, estimating effort and cost, and presenting technical proposals to clients.

– Led the setup and configuration of the Sales Hub module within Dynamics 365 CE to streamline sales processes and enhance user experience. – Delivered optimal and scalable technical solutions aligned with evolving business requirements, ensuring performance and maintainability. – Managed the transition from the legacy interface to UCI, including user training and change management support to ensure seamless adoption. – Engineered seamless integration between Dynamics 365 and various enterprise systems using APIs, plugins, and custom connectors, enabling real-time data exchange and process automation.

– Delivered comprehensive CRM solutions across pharmaceutical, automotive, insurance, retail, and telecom sectors. – Conducted thorough functional and technical analysis, including sales, service, marketing, and claims processes. – Developed custom components: C# plugins, workflows, Web Services, CTI integrations, and SharePoint interfaces. – Managed CRM personalisation, UCI migration, and system integrations. – Provided training, technical workshops, and client support across multiple countries (e.g., Tunisia, Morocco, Senegal, Mali).

– Directed the development of an electronic records and workflow management system for the Ministry of Finance in Gabon, including on-site deployment and staff training. – Managed client interactions (Adecco, Altea) for requirements gathering and specification drafting. – Conducted testing, bug fixing, and feature enhancements for various government applications (expenditure tracking, mail management). – Assumed project management responsibilities, including team coordination and decisive planning.

– Engineered a full-featured ERP system for a weaving factory, encompassing inventory, production, commercial, and quality management modules. – Delivered a real-time production tracking application using Digital Signage, tablets, and dashboards for a clothing manufacturer. – Participated in the drafting of specifications, solution design, and client deployment processes.

– Designed and developed a business management application for stock, order, and billing operations. – Enabled users to manage and track orders efficiently across diverse departments.

– Implemented state servers in a 3-tier Oracle architecture to generate PDF reports. – Leveraged Oracle Report Builder and Oracle Forms to connect with Oracle 10g database and deliver effective reporting solutions.