ARSHATH MOHAMED ISMATH
Business Development Manager | Key Account Management
Salaire / Taux journalier
Paris, France
Freelance
Expertises
Langues
À propos
Introduction
B2B Client Success specialist with 3+ years managing 100+ enterprise accounts at Zoho Corporation. Achieved 20% churn reduction and 40% expansion revenue growth through data-driven lifecycle management and strategic account planning. Expert in SaaS migrations, CRM integration, and stakeholder engagement—delivering measurable ROI and long-term client retention.
Expérience de travail
B2B Client Success & Implementation Specialist
Zoho Corporation
juil. 2022 - févr. 2026
3 ans 8 mois
Chennai, Tamil Nadu, Inde
– Managed 100+ enterprise B2B accounts across industries, leading full client lifecycle from onboarding to renewal: – Reduced customer churn by 20% through proactive health scoring, lifecycle management, and tailored engagement strategies. – Drove 40% increase in expansion revenue by identifying upsell and cross-sell opportunities aligned to client business objectives. – Led end-to-end ERP-to-SaaS migrations for 100+ enterprise accounts with 100% data accuracy, coordinating across product, engineering, and sales. – Built real-time dashboards using Zoho Analytics and Zoho Suite, improving reporting visibility, product adoption, and SLA adherence. – Delivered strategic business reviews to C-suite stakeholders, demonstrating ROI and securing renewal commitments. – Partnered with product teams to resolve systemic issues, reducing support ticket volume and improving long-term account health.
Formation
INSEEC Paris
Master's, International Business Management
2026 - Présent
10 mois
Hindusthan College of Arts and Science
Bachelor of Commerce, B.Com
2019 - 2022
3 ans 1 mois
Licences et certifications
Digital Marketing Certification
Délivré le : –
Google Ads for Beginners
Délivré le : –
Tamil Nadu District Elocution Competition
Délivré le : janv. 2019
Rotary Club All State Speech Competition
Délivré le : janv. 2019