Israel Cebekhulu
Senior Service Advisor | CRM & Zendesk
Salary / Daily rate
Eshowe, 3815, South Africa
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Remote customer service specialist with 10+ years in technical support, CRM management, and claims assessment. Expert in Zendesk, Microsoft Teams workflows, and multi-channel customer communication across automotive and financial sectors. Ready to streamline your customer operations and boost satisfaction rates through strategic problem-solving.
Work experience
Service advisor ( Remote customer support and claims Adjuster)
Hashtag Engineering
Jan 2022 - Present
4 years 10 months
South Africa · Remote
• Communicate with customers via calls, whatsapp chat and email platforms and process reports in order to resolve issues. • Answer questions, troubleshoot issues and schedule service appointments • Follow up regarding products or service issue appointments via Microsoft teams to maintain quality standard • Handling complaints via calls and emails • Update customers account information on the database • Research and take new products orders (Parts) • Preparing of quotations and send them to clients.
Mechanical assessor (Service advisor)
Innovation Group (Pty) Ltd
Jan 2014 - Present
12 years 10 months
Randburg, South Africa
Resolving client’s queries ensuring the successful implementation of standard bank policies are adhered to. (Pre-Authorization) Providing claim numbers and Authorizing them to be processed for payments.
Education
Gcwalulwazi high school
2006 - 2010
4 years 1 month