Iulia Nita
Returns Operator
Salary / Daily rate
Bucharest, Romania
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Operations specialist with 5+ years of experience in returns processing, logistics coordination, and customer relationship analysis. Proven expertise in data validation, cross-departmental coordination, and database management at major Romanian companies. Ready to streamline your operations with attention to detail and strong organizational skills.
Work experience
Returns operator
Altex Service Center
Dec 2023 - Jul 2025
1 year 8 months
Dragomirești-Vale, Romania
Responsible for handling and processing customer product returns in compliance with company policies. Conducting physical and documentary inspections of returned items. Coordinating with relevant departments (service, logistics, customer service) to ensure timely and accurate case resolution. Updating internal databases and generating return reports on a regular basis.
Data entry and validation operator
ALTEX Romania
Nov 2022 - Dec 2023
1 year 2 months
Dragomirești-Vale, Romania
-Communicated with suppliers and team members regarding logistics and documentation -Coordinated with warehouse and transportation teams to ensure smooth goods flow. -Identified and resolved discrepancies in delivery documents and system entries -Performed quality checks to ensure the accuracy and integrity of transportation and delivery data
Customer relationship analyst
Enel România
Apr 2018 - May 2019
1 year 2 months
Bucharest, Romania
-Analyze customer interactions and feedback to identify trends, opportunities, and areas for improvement. -Stay updated on industry trends and best practices in customer relationship management.
Education
Universitatea Hyperion
Bachelor's degree