Ivan B.

Introduction

Lead Product Designer with 8+ years of experience designing complex B2B SaaS products across telecom/VoIP, CRM-like workflows, admin tools, dashboards, analytics, AI-assisted workflows, and operational systems. I specialize in technical product UX: turning ambiguous requirements, dense business logic, and complex engineering constraints into clear workflows, scalable information architecture, production-ready interfaces, and design systems that teams can actually ship. Most recently, I’ve focused on VoIP and contact-center products, including call logs, softphones, dashboards, user/account management, CRM/contact flows, task management, analytics, notifications, AI agents, transcription/summaries, and admin configuration. My strength is working at the intersection of product, design, and engineering. I lead discovery, problem framing, IA, flows, prototyping, UI, design systems, specs, handoff, QA, and iteration — with particular attention to edge cases, permissions, states, data-heavy interfaces, and operational complexity. I’m especially interested in products where design has to make technical systems understandable: AI tools, developer/admin platforms, observability, infrastructure, fintech, telecom, and complex B2B SaaS. Core strengths: • Complex B2B SaaS and technical product UX • Admin tools, dashboards, CRM, VoIP/contact-center systems • AI-assisted workflows and operational automation • Design systems and reusable UX patterns • Figma expertise, author of company’s internal Figma learning guides and best practices • Stakeholder alignment and design-to-dev collaboration • Clear specs, edge cases, permissions, states, and product logic Open to Lead / Senior Product Designer roles — remote, hybrid, or on-site. Also available for UX audits, design reviews, and short advisory engagements.

Liens