Ivan Kassardjian

Working for Pegasystems as the Senior Regional Director of EMEA West and Middle East, in charge of: • Leading the professional services team (50+ resources), • Managing a profit centre with a total revenue of 15+ M € • Ensuring client success throughout their digital transformation journeys leveraging Pega solutions • Securing the license sales by defining compelling delivery roadmaps to prospects and clients • Answering to RFPs on all implementation services aspects, Main accomplishments to date: • Built a Professional Services Sales team, incentivized on services bookings • Defined a comprehensive outcome-based service offering for both on-premises and Cloud customers • Grew regional Consulting revenue by 115% over 4 years Keywords: #Pega, #Professional Services, #SaaS Delivery, #EMEA, #Middle East, #Digital Transformation, #License Protection, #Cloud Migration, #Client Success, #PS Sales, #KYC, #CLM

Led a $15M+ P&L and a 50+ member consulting team delivering mission-critical digital transformation programs on the Pega platform. Drove 115% consulting revenue growth by launching cloud-based outcome-driven service models and aligning delivery to GTM strategy. Defined regional services strategy, contributing to SaaS license wins via roadmap design and RFP support across BFSI and government accounts. Partnered with Sales, Customer Success, and Product to ensure adoption, renewal, and platform expansion across strategic clients. Built PS Sales organization to drive services bookings and accelerate implementation velocity in complex, multi-country projects.

Directed €10M consulting P&L with 50+ consultants serving 800+ enterprise clients in highly regulated industries. Spearheaded OpenText Cloud’s first subscription consulting offer, growing recurring revenue by 25%. Led full lifecycle project delivery (on-prem and cloud) with responsibility for staffing, financials, governance, and customer success. Developed cross-functional alignment with Sales and Product teams to position consulting as a strategic lever. Agile & Waterfall Methodologies Team Scaling & Enablement Change Management Strategic RFP Engagements Cloud Delivery Models Industry Expertise: BFSI, Public Sector, Telecom

Working for OpenText as the Regional Professional Services Director of EMEA South, in charge of: • Leading the professional services team (50+ resources), • Managing a profit centre with a total revenue of 10 M €, • Ensuring a strong and successful client relationship at C level, • Supervising all implementation projects (both on-premises and on the OpenText Cloud), • Answering to RFPs on all implementation services aspects, for a very large pool customers (800+) and on critical projects between 400 and 800+ man.days. Main accomplishments: • Built a Professional Services Sales team, incentivized on services bookings • Defined the first subscription services offering for OpenText Cloud Keywords: #OpenText, #Cloud Delivery, #PS Subscription Services, #Document Management, #Hybrid Cloud, #EMEA, #Customer Engagement, #P&L Management

Managed full project lifecycles across ERP/CRM programs in energy and utilities sector. Closed and delivered 1,000+ man-days of consulting with Total SA; led a 5-member delivery team. Delivered requirements gathering, solution design, and go-live execution in cross-functional client environments.

Working for ACCENTURE Paris, as a Senior Management Consultant in charge of: • Gathering business requirements, • Writing functional specifications, • Setting and implementing test scenarios, • Ensuring overall project management and successful system go-live Main accomplishments: • Successful pre-sales negotiation with TOTAL top management to sell 1,000+ man.days of consulting services on Template Europe project • Overall management of the Accenture team (5 team members) Keywords: #Accenture, #SAP IS-U, #SAP SD, #Energy Sector, #ERP Implementation, #Project Management, #Client Engagement