Izabela Alexandrescu

Technology Division AGN SNOW: Allianz Global Network SNOW Key Responsibilities: - Assisting in defining, developing, and implementing the strategic roadmap and the release of product features; - Identify/coordinate customer needs, gather requirements from stakeholders and provide guidance on business processes to the development team; - Stakeholders Communication regarding the product roadmap, timelines, status, and impediments if any; - Prioritize the user stories according to business values and create the backlog items for feature enhancement; - Working closely with product management team to ensure consistency and quality in deployment; - Ensure Backlog prioritization is aligned with stakeholder’s roadmap and strategies; - Collaborate with key stakeholders to identify enhancements that will improve efficiency output and the user experience for users; - Project Contract management, negotiation, in scope definition, capacity planning and forecasting; - Budgeting Control: Project level P&L, Cost control and optimization within the target margin. Key Accomplishments: - Agile Transformation: PO Way of Working Optimization Resulting in Removing Delivery Delays & Capacity optimization with cost saving >€500k/year; *Continuous Improvement & Innovation Award - Gold Sept 2024 - Allianz Services - Stakeholder Engagement & Management Efficient Information Radiators Set UP: Roadmap, Demands Deliverables, Financials - Reduced to 0% Escalation rate to Cluster lead within 2 Months - ServiceNow Global Services Migration PO: Migration Strategy & Roadmap - *Above & Beyond Award - Eagle Vision - Sept 2024 - Allianz Services Agile RoadMap & Deliverable Predictability ServiceNow Implementations: Pioneer for Jira Implementation in a Scaled Agile Environment resulting in Efficient Stakeholder Engagement & Alignment, removing silos effect removing cost sinks from duplicate implementation requests.

Key Responsibilities: Technology Division • Responsible for implementing the Scrum cycle ceremonies and methodology within cross functional multicultural development teams; • Accountable for leading and coordinating teams of development & quality engineers to reach the value stream goals within the product delivery map; • Partner with Product Owners and technology/quality management to ensure the consistent delivery of quality software each sprint - within the agreed acceptance criteria and with 0 critical bugs; • Coaching the team within the Scrum Framework towards continuous self improvement, healthy team dynamics and self management;

Financial Industry Client Key Responsibilities: • Accountable for key business indicators, change Management and Customer Relationship Management in a fast-paced environment and in a Customer Satisfaction and Operational Excellence culture; • Development of business strategies around process improvement and implementation to drive financial and quality excellence, including the execution and implementation follow up (Lean Six Sigma principles); • Solution designing within the business specific opportunities to diversify & grow the billable services towards the BPO client, including digital opportunities; • Modeling & implementation of Leadership development initiatives and programs and driving best practice standards on people management, coaching skills, business acumen; • Direction, leadership and coaching to Team Managers, Trainers, Quality Assurance Analysts, HR Partners; • Responsible for P&L of the account, including revising financials Forecast and Budget and strongly collaborate with Business Intelligence to drive Revenue and Growth. Key Accomplishments: Up-selling Services: first Vendor Site with trilingual services (out of 8); Successful business cases negotiating KPI targets; Unique financial solution to balance the quarterly revenue & margin in Q2 2020 – First COVID Quarter; Speed to Competency new hire performance model design 0-90 days – reduced by 30 days learning curve; Global Collaboration Model to unify 3 Telus Geos supporting the same financial client. Staff: 45+

Gaming Industry Client Key Responsibilities: • Accountable for managing, coaching and developing a team of 9 Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams; • Process mapping for performance management, Development & Growth, Auditing, Skill Workshops, visibility on actions and initiatives; Ensuring that the team operates efficiently, adheres to procedures & policies and meet obligations as set out by the client & Telus, immediately addressing any situation where this not the case; Change management & implementation expertise actions to ensure the success of new strategical processes and workflow; • Responsibilities & resource allocation across the team to deliver business results and develop both existing and new team members; • Recruiting staff - different roles: Team Leaders and CSRs Responsibility for team members’ formal evaluation processes including career development, salary review and performance management; • One of the Primary escalation points for the client, providing timely & professional responses. Key Accomplishments: Leadership Model – Priming model of department responsibilities & roles leveraging Agile concepts; Leadership Development model – Lead Performance Model – transferable competencies & clear indicative behaviors with output in efficiency, KPI achievement & retention; Workshops & training content on coaching models, skill building, people management; Sustainable Redundancy model for supervisor roles to ensure business continuity and coherent KPI delivery. Staff: 100+ Leadership Staff: 9

Prime Team Manager Outbound Campaigns Cold Calling at the client's request, Prime Team Manager Web Chat & Web Leads Campaign Key Responsibilities: • Managing performance deliverables and team productivity; • Setting target commitments & managing target negotiations; • Reporting & Analytics on customer trend/ behaviors and proposed offer adjustment. Key Accomplishments: Lead Team Manager in implementing TIR changes for payroll, retention, Quality Adjusting scorecards, Lead Team Manager in Adjusting Coaching Methodology

TELUS International Europe - BCX Care for SBS (Small Business Solutions), Bucharest (Romania) Key Responsibilities: • Leading a team of 21 team members and achieving in 6 months the onshore desired indicators at team level (SLA, AHT, NPS - net promoter score); • Team management & leadership action providing recurrence in coaching, motivation, visibility on progress and setting next steps: bonus structures; • Fruitful collaboration with supporting departments; • Business reviews sessions : presentations & analytics - Vendor Mangers, Directors, VPs. Key Accomplishments: Process mapping and procedures set up: enabling work within the team with a coherent workflow map ensuring clarity and ease of visibility; Successful team ramp: Target achievement, cohesion and workflow.