Izabela Zientek

- Leading a functional work team of 10 people within EMEA region - Ensuring Key Performance Indicators are met with pre-defined objectives - Acting as point of contact for all process/people related escalations and ensuring compliance with internal guidelines and procedures - Identifying, recommending and assisting in implementation of best practices to gain efficiency and drive productivity gains across the region - Building global reporting platform - Proactively working together with key stakeholders outside of the Accounts Receivable (Sales, Accounts Payables, Customer Service) to drive end-to-end improvements in the AR process that lead to harmonization and standardization

- Leading team of 10 people - scope of work: - credit management - order release - cash application - cash collection - audits - Introducing and calculating KPIs - Managing transitions from EMEA entities - Standardizing processed across all the EMEA countries - Defining desktop procedures - Making sure processes are executed as per the credit policy - Managing process improvements projects

- Managing team of 7 people - Coordination of the processes of cash collection, order management and cash application across entities - Monitoring and reporting of weekly/monthly results - Ensuring that all the procedures and processes are clearly defined, fully documented and followed and control over process compliance - Close cooperation with the FSS team in Bulgaria - Finding new opportunities for process improvements and leading process improvement projects

- Providing financial and strategic advices related to the OTC Cash Collections area to a mid-sized company - Building her capacities in terms of efficient management of Cash Collections team across different countries and areas. - Supporting transitions process.

- Operating with a global mind-set, collaborating across the organization to bring the best of Accenture to the client - Proactively defining and offering innovative solutions with the client's best interests in mind - Providing direct, frequent and honest feedback to Team Leads and team members so that they can coach resources who are not meeting expectations – Supervision of 2 Team Leads and Team of 11 AR members - Empowering Team Leads to conduct training sessions to ensure a clear understanding of new work and impacts on overall project. Empowering Team Leads to resolve conflicts and unite people around common goals - Implementing business processes and operations that maximize high performance – Increased productivity min 10% - Holding people accountable for high standards of quality work which is reflected in clear assignments, measurable goals and identification of metrics to track individual and team performance - Resolving or escalating Process Area specific Service Issues according to the contract

- reporting directly to customer - guiding team of 6 people to reduce AR ageing and optimizing collections - responding to clients on any process related queries and managing escalations - participating in the new pilots projects (Sidetrade, new version of Oracle, cash collection tool) - back up of the AR manager - recruiting and training new joiners

- reconciling the accounts receivable ledger to ensure that all payments are properly posted - verify discrepancies and resolve clients’ billing and service issues - experience in African, Benelux and Swiss telecommunication markets