Jabulani Mazibuko

This is my current role where I have learnt a lot about analysis and the importance of it in any and all industries, how quality assurance is an important factor in reaching SLA and keeping the the client happy.

Skills: Root Cause Analysis · Oral Communication · Microsoft Outlook · Coordination Of Projects · Stakeholder Management · Analytical Skills · English · Key Performance Indicators · Consumer Services · Team Leadership · Emotional Intelligence · Organization Skills · Policies & Procedures · Customer Relationship Management (CRM) · Customer-Focused Service · Service-Level Agreements (SLA) · Negotiation · Executive Administrative Assistance · Business Process Management · Active Listening · Handle Confidential Information · Calibration · Communication · Consumer Insight · Software as a Service (SaaS) · Executive Support · Root Cause · Business Process Improvement · Training Delivery · Spreadsheets · Office Administration · Attention to Detail · Business Process · Product Knowledge · Team Development · Problem Solving · Customer Engagement · Identifying Trends · Data Entry · Operations Management · Operational Efficiency · Customer Success · Computer Literacy · Technical Support · Time Management · Market Knowledge · Microsoft Excel · Administrative Assistance · Phone Etiquette · Microsoft PowerPoint · Business Risk · Written Communication · Performance Metrics · Microsoft Word · Performance Monitoring · Competency Assessment · Campaigns · Journey Mapping · Confidentiality · Operating Systems · Customer Experience · Reporting · Multitasking

Here I learnt a lot about BPOs and how they operate dealing with international customers was a taxing experience but a wonderful learning curve which went on to lay the foundations of my career in the industry.