Jackline Njeru

-Managed multiple client social media accounts, increasing brand visibility and engagement by 40% through consistent content creation and targeted posting. -Developed and executed social media strategies that aligned with client business goals, resulting in a 20% increase in followers. -Analyzed social media metrics, adjusting campaigns to maximize reach and improve audience engagement. -Created visually appealing graphics and posts using Canva, driving higher interaction and clicks on posts. -Scheduled posts across platforms (Instagram, Facebook, LinkedIn) using Hootsuite, maintaining regular audience engagement. -Collaborated with clients to build a strong online brand voice, fostering brand loyalty and recognition. -Provided detailed social media performance reports, offering insights and recommendations for future campaigns.

-Provided end-to-end administrative support, including managing executive calendars, email filtering, and coordinating meetings to ensure operational efficiency. -Introduced streamlined processes that improved task completion by 30%, reducing delays and enhancing overall productivity. -Implemented effective communication strategies with clients, increasing client satisfaction by 20% through timely follow-ups and issue resolution. -Managed travel bookings and logistics, saving the executive team over 10% in travel expenses. -Tracked and maintained records of business transactions, improving reporting accuracy by 25%. -Automated routine administrative tasks using project management tools, resulting in faster project turnaround times. -Handled confidential documents, maintaining data integrity and secure record-keeping across various platforms.

-Worked closely with vulnerable children and families, providing emotional support and practical assistance during challenging times. -Developed individualized care plans that addressed the specific needs of each child, improving well-being and quality of care. -Coordinated with healthcare professionals, educators, and legal representatives to ensure the best outcomes for children under care. -Advocated for children’s rights and well-being in both court proceedings and community settings. -Managed case records, ensuring accurate documentation and reporting for over 50 cases. -Organized community outreach programs, increasing participation in child welfare initiatives by 30%. -Assisted in setting up support groups for children and families, offering ongoing emotional and financial assistance.

-Assisted in case management, ensuring proper documentation and follow-up on child protection cases. -Collaborated with local authorities and non-profits to provide emergency support services to families in crisis. -Monitored the progress of children in foster care, providing regular reports to ensure adherence to care plans. -Provided counseling and support to children who had experienced trauma, helping them transition to safer environments. -Conducted home visits to assess family situations, ensuring that children were living in safe and supportive conditions. -Coordinated legal appointments for families and children, helping them navigate the complexities of the child welfare system. -Organized workshops for community members on child rights and protection, leading to increased awareness and advocacy.

-Handled client inquiries via email and live chat, achieving a 95% resolution rate on first contact. -Created customer service workflows that improved query response time by 20%, ensuring quick resolutions and happy customers. -Coordinated with cross-functional teams to implement a customer feedback loop, leading to a 10% improvement in product offerings. -Monitored customer satisfaction levels, using data insights to optimize the support experience and increase retention by 15%. -Developed training materials for new customer service representatives, reducing the onboarding time by 30%. -Processed and managed over 200 client interactions weekly, maintaining high accuracy and timely responses. -Assisted with basic graphic design for customer-facing materials, increasing engagement with marketing campaigns.