Jacques Dos Santos SY

Mission: Own end-to-end order fulfillment for the EU Sugar & Starch Division ensuring OTIF reliability, regulatory compliance, and operational efficiency for leading European food manufacturers and global beverage clients. – Automated end-to-end order intake for 500+ daily customer orders by integrating validation rules into SAP, eliminating manual data entry, reducing errors by 95%, and freeing 15+ hours/week for strategic planning. – Ensured full SAP Order Management compliance and audit readiness for EU exports by implementing end-to-end traceability of critical components, meeting BRC, ISO 22000, and agri-food regulatory standards across bakery, dairy, and confectionery segments. – Improved OTIF from 89% to 96% in 3 months by embedding automated order validation into S&OP workflows, reducing late deliveries by 20% and strengthening service levels for top-tier FMCG clients.

– Reduced excess inventory by 18% in 5 months while maintaining 98%+ service levels

– Recruited based on my prior aerospace experience at Safran (supporting Airbus programs) and fluency in English to serve as supply chain focal point for strategic aerospace customers, driving On-Time Delivery (OTD) performance through weekly order health reviews, risk mitigation, and cross-functional SWAT teams during critical shortages – Improved OTIF from 89% to 94% in 12 weeks by aligning production and delivery plans through weekly joint customer reviews, reducing lead time variability by 15% and preventing critical shortages.

– Demand planning lead for France through monthly IBP (S&OP) cycle – Contribute to improve supply chain KPIs: forecast accuracy, product availability, stock quantity and quality – Key user for SAP APO & BI; projects: push for statistical forecast implementation on all brands; maximise use of APO & BI functionalities (eg daily sales report automation); participate in IT improvements projects

Context: Ensured supply continuity for 500+ critical components (axles, brake & safety systems, drivelines) in a JIT automotive environment for global OEMs (Daimler, Volvo, Scania, Renault Trucks, MAN), with zero supply-driven line stoppages during peak production cycles thanks to safety stock buffers, weekly supplier war rooms, and real-time OTIF tracking. – Freed €620K in working capital within 12 months by optimizing inventory across a €5.2M direct material portfolio (500+ purchased components), reducing excess stock by 12% with zero increase in stock-out risk. – Avoided €2.4M in OEM penalty clauses by leading cross-functional recovery plans with 40+ global suppliers, cutting late deliveries by 20% and improving OTIF from 94% to 98.5% within 12 months. – Secured S&OP input integrity in Oracle ERP through master data governance (lead times, MOQ, safety stocks) and collaboration with demand planning enabling reliable production phasing across axle, brake, and driveline programs. – Owned supply planning in monthly S&OP cycles by presenting capacity constraints, inventory risks, and recovery plans to Operations, Procurement, and Commercials enabling aligned production decisions. – Secured 100% material availability for new axle and driveline platform launches by aligning supplier ramp-up plans with engineering release schedules and pilot build timelines. – Ensured on-time inbound material flow and aftermarket spare parts availability by partnering with logistics and 3PL providers directly supporting zero supply-driven line stoppages.