Jad Najm

• Determined and defined project scope and deliverables in close collaboration with different stakeholders as part of the Operation / Delivery department for EMEA / APAC / LATAM customers, as Professional Services Manager • Led service delivery strategy development, aligning with organizational goals, defined service standards, and ensured stakeholder collaboration across departments • Oversaw service implementation across regions, managing SLA compliance, implemented continuous improvements, and coordinated escalations to optimize service quality • Forecasted the resources needed to achieve the objectives and managed them effectively and efficiently • Interfaced with multiple teams across the organization, including Sales, Engineering, and Account Management • Developed and managed a project schedule and work plan (Onboarding a new Varnish customer, Professional Services and Delivery) • Provided project updates on a consistent basis to various stakeholders about strategy, adjustments, KPI, and progress • Monitored progress, anticipated potential problems, and made adjustments as needed. • Utilised industry best practices, techniques, and standards throughout the entire project execution • Handled the integration of Varnish Software as a far and near edge caching solution in a European project involving 5G and Satellite-enhanced edge delivery • Managed internal product management projects while collaborating with various departments (RnD, Sales, Delivery) • Acting Team Lead (Parental Leave cover)

• Drove and conducted discussions with clients from diverse backgrounds to determine and formulate business and technical needs, leading to an increase in trust from stakeholders and a reduction in redundant costs for all parties • Coordinated and supervised an Agile scrum by creating and prioritizing user stories in Jira. The scrum successfully handled end-to-end 5G testing process: shipping and installation of hardware on site, reporting bugs to dev team and timely resolution of defects • Boosted team’s performance by designing and implementing an automated testing process that launches a full testing suit while reducing human error by 30% and increasing productivity by 10% • Demonstrated advanced leadership skills during crisis: delivered end-to-end 5G testing in less than 3 days under time constraints imposed by client, by initiating a task force team and requesting on site presence of different stakeholders, slashing delivery time by 70% • Formulated and managed project budget, while ensuring that all policies and procedures were fully followed • Conducted pre-sale presentations and demos testing for clients to ensure solution’s feasibility, resulting in successful deals across EMEA region Technical Responsabilities: • Implementation of 5G Nokia gNB Solution • Trial preparation before departure to clients facility • Definition of product and network architecture • Determination of the test strategy • Backlog and user stories using Jira • Writing test plans • Presentation of the product to the customer and launch of the demo • Coordinate different meetings with customers in Europe and MEA (Vodafone, BT, Orange, Salt, Zain, Mobily, Mass Response...) • Successfully managed the implementation and launch of the 1st NOKIA 5G call demo • Managing the implementation of 5G Lab for Orange customers in Spain • Launch Demo of the 1st in 5G SA in Europe Achievements: Received Prizes (Achievements and Excellence) from my managers for my contribution to each project worked.

• VoLTE optimization on a 4G mobile network • Analysis of the performances obtained in voice on the experimental areas. • Methods proposal for handling 4G / 4G communication outages, 4G / 3G Proposal of methods for treating failures Achievements: • Study on VoLTE before its official commercial launch • Reporting on a national level for the different Orange UPR teams in France

Training in Automating Performance Simulation of Signal Processing and working as a developer on a script, studying performance regression using Python

Training as a field engineering support for the rollout of 3G network radio sites for the Lebanese mobile operator Alfa

Algorithm study and C implementation for shortest path selection in a tree structure