Jair A.

Org scope: 4 managers (~12 ICs each) + 14 direct ICs → ~62 people (Product, DevOps & Software Engineering, SRE, TDOs & Customer Support) • Owned a $20M+ portfolio (cloud, core applications, observability, service desks); delivered 15–20% TCO reduction and SLA uplift through vendor consolidation. • Standardised SLOs, incident reviews and DR/BCP across 20+ sites; sustained 99.95%+ availability on critical services. • Modernised adjacent ecosystems with secure landing zones and end-to-end telemetry (Grafana/AppDynamics/Power BI) under PCI/NIST/ISO controls. • Built and coached a global organisation; improved MTTR –30% and change-failure –25% via CI/CD gates, runbooks and error budgets. • Delivered executive scorecards (Power BI/Tableau) tying OKRs to Quality • Cost • Delivery • Risk for board-level decisions. Stack: AWS/Azure, Kubernetes, Terraform, AppDynamics, Grafana, PostgreSQL, Azure DevOps, SSO/Identity.

Org scope: 3 managers × 6 ICs each → ~18 ICs (Software, Infrastructure, Network, Data Centre) • Regional delivery lead for FICO Falcon (fraud analytics): ~99.9% uptime and <450 ms decision latency in live payment flows. • Directed cloud operations and client roll-outs across LATAM/NA; integrated Falcon with POS/CRM/payment systems. • Reduced SEV-1 incidents –40% via root-cause reviews, playbooks and proactive risk management; CSAT +10% across strategic accounts. • Drove security/compliance baselines (SOC 2/ISO), access controls and audit readiness with clients and regulators. Stack: AWS (CloudWatch), AppDynamics, Kubernetes, Salesforce, REST APIs, privacy & audit.

Headline: Led hybrid cloud & data-centre services; 24/7 follow-the-sun operations and IaC automation. • Managed multi-site hybrid cloud/DC (compute, network, identity, observability) with Kubernetes + Terraform automation. • Instituted SLOs, release gates and runbooks; executed DR drills and capacity planning for seasonal/high-traffic events; maintained 99.95%+ availability. • Built 24/7 follow-the-sun model; MTTR –35% and change-success +20%. • Delivered Power BI/Grafana dashboards for SLA, cost and capacity, improving C-suite visibility and decisions. • Savings: $6.9M realised (’22–’23 carry-over impact), $20.9M 10-year forecast via HW/AI optimisation initiatives. Stack: Kubernetes, VMware, Terraform, Linux, AppDynamics/Grafana, AWS/Azure, SSO.

Headline: Ops lead — automation & ISO 27001 certification; >$500K new revenue Built shell/PHP tooling for automated health checks & incident prevention; improved fault detection coverage 3×. Drove ISO 27001:2013 app certification; secured new enterprise accounts worth $500K+. Keywords: network monitoring, security certification, automation.

Headline: Reporting automation for Customer Service & Logistics (decision KPIs) Automated MIS reports & logistics KPIs; report cycle time –70% and fewer manual errors. Delivered exec snapshots supporting workforce & SLA decisions. Keywords: BI, SLA reporting, operations analytics.

• Developed applications for Business Intelligence. • Practiced PRIME Project Management, based on the certifications to develop business intelligence. • Attended 1200 cases and supported more than 400 users. • Support and administrate networking, and IP.

• Obtained the CCNA certification. • Developed internal CRM Platform. • Supported network infrastructure site installation and maintenance. • Mainly focused on VoIP and network security.

Technical Support in the area of BAM (Mobile Broadband) Logistics support Database and measurements for executive skills.