Jan Novák

– Led multiple projects aimed at reinforcing, advancing, and elevating BMC IT Service Management Suite (BMC Helix ITSM) and other associated applications at EIB. – Delivered high-impact and high-visibility projects, including a successful migration of an on-premises BMC instance to BMC Helix Cloud, improving scalability and reducing operational costs. – Owned full PM2 project lifecycle - from the initial drafting of project charters and accurate budgeting to the precise execution and ultimately, the successful closure of each initiative. – Conducted project workshops, coordinated and tracked activities, assessed and mitigated risks. – Facilitated periodical stakeholder reviews to ensure alignment with project goals and organizational strategies. – Determined and assessed Resource Capacity Planning to ensure optimal allocation of resources, streamline project execution, and meet objectives efficiently.

– Managed multiple telecom and network projects across EMEA, driving IT infrastructure changes aligned with business development and real estate strategies. – Delivered projects within well-defined scopes, budgets, and timelines, ensuring adherence to corporate standards and objectives. – Carefully tracked project risks and issues, providing transparent and concise reports to stakeholders. – Coordinated cross-functional project teams, including onsite and remote members, fostering close collaboration with customers to ensure project success and strategic alignment.

– Drove successful rollouts of BMC Remedy ITSM suite across multiple countries, achieving a seamless transition and improvement in incident resolution efficiency. – Defined precise project scopes and plans, overseeing its execution, monitoring progress, and seamless go-live. – Led and supported collaboration within a small team of ITSM business consultants, promoting efficient teamwork and PRINCE2-based project execution, while also managing daily tasks and operations. – Made substantial contributions to key projects, including integration with ERP systems (SAP and Navision) and Master Data Management. – Acted as a Technical Product Owner for the ServiceNow implementation while also contributing to the adoption of Agile delivery model and definition of particular processes. – Coordinated with technology partners and conducted periodic reviews of key requests and planned changes.

– Designed and implemented ITSM processes based on ITIL v3 best practices for many European countries within the Konica Minolta corporation, enhancing service delivery and process efficiency. – Contributed to introducing key ITSM processes including Incident Management, Change Management, Release Management, Asset Management, Service Level Management, and Knowledge Management. – Provided expert consulting on business processes to European service departments, ensuring their alignment. – Continuously improved BMC Remedy ITSM suite performance, stability, and core functionalities. – Collaborated with external developers on application development, customizations, and third-level support.

– Integral part of an international project team that successfully deployed a global VoIP solution in over 30 offices across 5 countries. – Ensured operational functionality, improvements, and evolution of VoIP services. – Served as a main focal point for global Cisco TelePresence video conferencing services.

– Held overall responsibility for office IT equipment, related business services, local IT infrastructure administration, disaster recovery planning, and business continuity. – Planned and coordinated service improvements, growth initiatives, and transitions from other business units. – Provided IT training and ongoing support to end-users.

– Managed customer infrastructures both onsite and remotely, overseeing network and server administration.