Jana Young
Projects and Operations Leader | I help scaling companies fix execution before it slows growth and deliver the right priorities | AI-Enabled | Fractional or Full-Time
Salary / Daily rate
London, UK
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Scaling companies break in predictable ways. Decisions slow down. Ownership blurs. Leadership becomes the bottleneck. I fix that.I specialise in executive governance, operating model design, and embedding clear OKR and KPI frameworks that connect strategy to delivery. My work strengthens leadership cadence, clarifies ownership, and improves cross-functional execution without adding unnecessary process.With 20+ years across global corporates, SaaS scale-ups, and high-growth startups, I've built and led functions including Revenue Operations, PMO, and Service Delivery. At CyberSmart, I joined as an early-stage hire and helped scale the business through rapid growth by establishing an operating rhythm, cross-functional alignment, and execution clarity.Key outcomes: 8x ARR growth, 40% improvement in OKR completion, 30% productivity uplift."Increasingly, I focus on AI-enabled execution, helping leadership teams adopt automation, workflow tooling, and AI-driven insights intentionally so they accelerate delivery rather than create internal noise.I'm known for structured thinking, high judgment, and asking the uncomfortable questions early before execution drift becomes structural risk. Open to fractional and full-time roles Based in the UK. Working globally, including the US and Canada.
Work experience
Independent Strategic Operations Leader
Jana Young Ops
Jan 2026 - Present
10 months
– Fractional and consulting engagements focused on scaling clarity, execution, and momentum across SaaS and AI-native companies.
Founder
Transform Each Day
Jan 2018 - Present
8 years 10 months
– Supporting individuals with structured, text-based coaching focused on clarity, consistency, and goal achievement. – Applying agile-inspired routines and personalised reflection to help clients improve focus, build better habits, and create momentum in their personal and professional lives one message at a time. – This is a part-time, independent project built around my passion for personal growth and performance support.
Director of Operations
CyberSmart
Jul 2020 - Jan 2026
5 years 7 months
Greater London, United Kingdom
– Led all company-wide operations during scale-up phase. Built and implemented the operational framework supporting Series A to successful Series B funding, with a roadmap toward Series C scalability. – Directed RevOps, Service Ops, Project Delivery, Internal IT, Audit, and People Operations – Implemented OKRs, 4DX, and quarterly planning cadences to align strategy with execution – Built Revenue Operations function from scratch including CRM architecture and GTM reporting – Unified fragmented Ops teams into a cohesive delivery function with >30% uplift in productivity – Introduced AI automation to improve audit delivery and capacity planning – Owned end-to-end recruitment and designed talent development frameworks – Acted as internal advisor to managers on onboarding, offboarding, HR disputes, and growth plans
Senior Project Manager
Travelex
May 2019 - Jun 2020
1 year 2 months
London, UK
– Directed global Salesforce rollout, improving ops efficiency – Led crisis recovery efforts post-cyber incident, halving recovery time
Senior Digital Commercial Programme Manager
Vodafone Group
Mar 2016 - Mar 2019
3 years 1 month
London, UK
– Rolled out CX strategy across 20 markets, driving 17% NPS improvement – Built KPI reporting across 14 markets, contributing to 10% OPEX reduction – Partnered with Accenture to develop Innovation Lab and governance models
Business Analyst, Unified Communications
Vodafone Group
Apr 2015 - Feb 2016
11 months
London, UK
– Launched regular robust Executive reporting reflecting fixed and converged business. – Established best practices for service delivery and installation with focus on customer experience improvement and monitored of root causes for major issues.
Delivery Management Specialist, Technology Enterprise Services
Vodafone Spain
Apr 2013 - Mar 2015
2 years
Madrid, Spain
– Minimised time to deal with monthly financial cycle by 50% and accuracy of billing improved to deviation of only 5%. – Delivered technical and process solution for post-merger network and production integration
Senior Project Specialist, Sales
Vodafone Czech republic
Aug 2010 - Mar 2013
2 years 8 months
Prague, Czechia
– Delivered internal and external projects with relation to revenue functions.
Transfer Pricing Consultant
BDO Czech Republic
Dec 2009 - Jul 2010
8 months
Prague, Czechia
– Delivery of expert opinions on transfer prices for international holdings and reports for legal courts
Project and Quality manager
Eficia Praha
Jan 2007 - Sep 2009
2 years 9 months
Prague, Czechia
– Managed projects for external stakeholders in telecommunication and banking industry
Education
ThePowerMBA
Master of Business Administration, Business Strategy, Entrepreneurship, Marketing, Innovation & Digital Transformation
2021 - 2022
1 year 11 months
University of Economics, Prague
Ing., Business Administration and Management, Financial Manager
2005 - 2010
5 years 1 month
Licenses & certifications
Become an Agile Project Manager
Issued: –
Life Coaching Certificate
Issued: –
Project Management Professional
Issued: –
The Living Leader
Issued: –