Jane Nduta

Organized and detail-driven administrative professional with 1 year of experience assisting office operations, executive teams, and cross-functional departments. Proficient in managing calendars, handling documents, coordinating meetings, and facilitating office communication. I excel in dynamic environments and take satisfaction in ensuring everything operates seamlessly behind the scenes. Whether it’s organizing schedules, enhancing processes, or providing exceptional support to colleagues and clients, I offer efficiency, discretion, and a positive attitude in every task. Dedicated to achieving results, optimizing workflows, and being the reliable point of contact in the workplace. Core competencies: Office and executive assistance Event and meeting planning Document preparation and organization Communication and interpersonal skills Confidentiality and professionalism

Responding to emails from customers and ensuring customers are assisted and satisfied with advice given as per Mindbody policy. Initiating and following up for customer refunds upon their (customer) request Initiating cancelation of memberships of customers upon their (customer) request Pausing of memberships of customers upon their (customer) request Educing customers about Classpass Daily monitoring and management of the backup routine.

Skills: Service Delivery · Call Center Administration · Customer Experience Management

Communicating with clients and customers about their experiences with the product using our social media platforms. Providing advice on purchasing products both on calls and social media. Answering client or customer questions about properly using or accessing our products. Processing orders for product purchases through the website. LISTENING TO customer complaints or concerns and working to resolve their issues via emails, chats, or calls. Applying advanced communication skills to control a call and target the objective of the individual. Ensuring data collection is accurately done by following verification procedures such as repeating and confirming the names, phone numbers, addresses, and credit card numbers of clients. Recording all conversations with clients with details of inquiries or complaints and action steps that were taken. Following up with customer queries and ensuring that they had have been resolved.

Executing work plans as per the thematic events scheduled by the Service Manager. Managing customer reservations to ensure the optimum booking and advance preparations in time for customer arrivals. Oversight of the VIP section to ensure the setup and service levels reflect quality standards of service. Managing client orders including billing, posting, and receipting, and balancing the daily sales against payments received. Working in conjunction with the Chef to ensure that menu items are available and customer orders are prepared as per their preferences. Planning and organizing customer events as per request including table set up, décor and preparation of unique orders. Maintaining high service levels for VIP customers, receiving, and resolving complaints and escalating key issues for the attention of the service manager Interacting with guests to ensure their comfort is always maintained and ensuring prompt, courteous, and efficient service. Making appropriate food and beverage suggestions to customers including a description of the unique features of available menu items that suit the customer’s wishes. Engaging in promotions and sales events to ensure repeat visits and optimum customer sales and making Milan a venue of choice for customer events. Managing unique and special customer needs to cater to dietary preferences and allergies.