Jaquelin Rodrigues Sousa

• Developed dynamic, diverse educational content tailored for digital platforms to boost learner engagement across multiple proficiency levels and learning styles. • Designed interactive teaching materials—including presentations, videos, and practical exercises—to promote active learning and meet instructional goals. • Created comprehensive curricula aligned with learning outcomes and academic standards. • Managed project workflows using structured timelines, delivery tracking, and team performance monitoring to ensure timely execution. • Leveraged advanced tools such as Google Workspace, Memrise, Trello, and Notion for project management, digital asset organization, quality assurance, and streamlined content retrieval and editing. • Conducted staff training and evaluation, administering qualification tests and providing constructive performance feedback.

• Strategically managed a broad range of technological resources to enhance educational efficiency and innovation. • Delivered interactive training workshops for teachers and students, boosting digital competence and engagement. • Oversaw digital platforms and learning tools, ensuring seamless functionality and optimal user experience. • Provided tailored client support, resolving issues promptly and fostering strong user relationships.

• Supervised coordinators and ensured smooth execution of daily operations. • Provided guidance and support in resolving staff-related concerns. • Monitored platforms, academic management documents, and overall teacher performance. • Analyzed evaluations and feedback to identify trends, manage individual cases, and implement corrective measures. • Led training and development initiatives to strengthen staff competencies and performance.

• Coordinated daily operations including incident resolution, class scheduling, time-off authorizations, shift adjustments, and instructional staff support. • Monitored compliance with pedagogical and administrative standards across internal management platforms, maintaining consistency and quality. • Oversaw educational and operational workflows using digital tools, streamlining processes and supporting data-driven decision-making. • Utilized digital tools such as Google Workspace (Sheets, Docs, Drive, Gmail, Calendar), Zoom, and internal platforms at an advanced level. • Championed cross-departmental collaboration to streamline teacher onboarding processes, ensuring timely integration of new hires and consistency in instructional quality. • Facilitated continuous process improvements by evaluating operational workflows and recommending adjustments, enhancing service delivery for students and teachers.

• Instructed foreign learners in Spanish using web-based classroom environments and content management tools to reinforce communicative language use. • Prepared students for official DELE examinations through targeted instruction, exam simulations, and individualized feedback. • Designed culturally relevant lesson plans tailored to learners’ linguistic needs, integrating real-life scenarios to facilitate language acquisition and exam readiness.