Jarlin Mirabal

• Co-founded and led end-to-end development of a SaaS web application, defining product vision, UX strategy, and data architecture, and coordinating execution from concept to early-stage delivery. • Built and managed an international team across Argentina, France, and Dominican Republic, overseeing UX/UI designers and front-end/back-end developers. • Directed Agile project management and cross-functional alignment, ensuring milestone delivery and continuous validation across design and technical phases. • Led the digitalization of core operational processes using AI-assisted workflows (content generation, database, regulatory documentation), reducing manual workload and increasing operational scalability. • Defined go-to-market strategy and monetization model, including competitive positioning analysis and a multi-stream revenue framework (SaaS subscriptions, premium visibility, B2B analytics, data API). • Established legal and brand foundations: company registration, bylaws, IP protection, regulatory compliance documentation, and external partner coordination for branding.

Managed a EUR 65M (excl. VAT) contract portfolio within the Sales Business Unit, ensuring P&L performance, compliance, and retention of KPIs. Led end-to-end Contract Lifecycle Management for 14 strategic accounts (national and international), redesigning governance models, SLAs, and performance metrics. Negotiated IBM private cloud service agreements (Statement of Work and SLA), driving margin optimization and financial target alignment. Designed and implemented an optimized billing workflow; led a team of 3 to deliver an internal financial tracking and invoicing tool. Structured and executed contract change management, including hardware and software scope changes in data center environments. Delivered volume, revenue, and billing reporting to executive stakeholders in monthly steering committees.

IT/banking sector - Managed a €65M (excl. VAT) contractual portfolio within the Sales Business Unit, ensuring profitability, compliance, and long-term client retention. - Led a large-scale contractual transformation program for 14 national and international strategic accounts, redefining governance frameworks, contractual models, and performance objectives. - Negotiated private cloud service agreements with IBM, aligning commercial strategy with annual financial targets and margin optimization. - Drove the design and implementation of a streamlined invoicing process, enhancing operational efficiency and billing accuracy. - Directed and coordinated a team in the development and deployment of an internal software solution to optimize invoicing and financial tracking. - Structured, negotiated, and implemented contract amendments and specific service extensions (DS), including hardware and software modifications within data center environments. - Provided strategic contractual advisory and governance support to clients throughout complex transformation phases. - Monitored invoicing performance and service volumes; delivered executive-level reporting and presented billing results in monthly steering committees with senior stakeholders.

- Follow-up of Loyalty and Upsell objectives in coordination with Crossell Brands and Business Unit concerned. - Track monthly performance renewal, win back on financing and services - KPI tracking, reporting, animation and control of Loyalty performance on: o Financing activities and services o Retail, Second-hand Vehicles and Fleet business sectors

Monitored CRM and customer loyalty KPIs, delivering performance analysis and reporting across 23 countries and multiple business units. Led Voice of Customer (VoC) initiatives including implementation of a customer loyalty program in partnership with the German subsidiary.

Supported B2B and B2C real estate contracts and developed marketing strategy including ad creation, social media management, and website development.

Working with Jane Bark B - Web page ( miamibeautifulhouses.com ) - Social media - Photoshoots

- Nissan Custumer Promise program roll-out and following-up - Lead Management process improvements and reporting - Benchmark of competition Loyalty offers - Introduction to GDPR

- Visa department / Passports department - Translation department - Social Networks - Press conference logistics

- Social networks - Digital Marketing

part time student job

- Etude de marche sur le marche des articles pour bébé aux Etats- Unis - Etude de prix par typologie de produits - Analyse des systemes de fidélisation et benchmark des concurrents - Analyse des formats et implantations des concurrents - Analyse de marché immobillier commercial

Management Assistant in : BASSANI Bassani is nowadays recognized as a leading company in the following activities: - Shipping Agents - Cruise Ground Handlers - Shore Excursion Operators - Destination Management Company - Incoming Tour Operators - Travel Agents - Insurance and Forwarding Agents http://www.bassaniviaggi.it/

Basic: Spanish/Portugues