Jarno Ersta

IT Team Lead

Salary / Daily rate

Tallinn, Estonia

Freelance, open to permanent contract

Can come onsite

Skills

Testing & QACold CallingMarketing StrategyAILLMs / Large language modelsSalesforce Cloud ServicesSalesforce DevelopmentHardwareSales OpsLead GenerationSales StrategyOutboundLead NurturingEmailingData Analysis

Languages

Finnish (Native)EnglishSwedishEstonian

About me

Intro

IT Team Leader with 15+ years of management experience across technology, construction, and service industries. Proven expertise in team leadership, process optimization, and multilingual customer support (English, Finnish, Estonian). Specialized in IT management, technical troubleshooting, and delivering results-driven solutions for complex business challenges.

Links

Work experience

IT-tiimin johtaja

YIT - Urban developer and construction company

May 2023 - May 2025

2 years 1 month

Tallinn, Estonia

Team lead&management

VIP manager

Kpax Marketing Online Ltd

Feb 2023 - Jul 2023

6 months

Limassol, Cyprus

helping VIP players with issues with deposits, bonuses or other casino games related problems and issues. helping players with English and Finnias language

Support Team Lead

Nets Finland

Apr 2021 - Jan 2023

1 year 10 months

Tallinn, Estonia

leading team and helping workers to do work

apulaispäällikkö

Hire rentals OyFreelance

Jan 2005 - Jan 2023

18 years 1 month

Kokkola sub-region, Central Ostrobothnia, Finland · On-site

stage building,lights and supervising others

Process Engineer

Umicore

May 2014 - Oct 2014

6 months

Kokkola sub-region, Central Ostrobothnia, Finland · On-site

making sure that tradional line was working,fixing if problems,managing, making sure that all is normal in process,managing from screens process

Regional Sales Manager

Telia

Sep 2011 - May 2012

9 months

Kokkola sub-region, Central Ostrobothnia, Finland · On-site

managing other and making sure that all gets sales done, selling also myself telia products to consumers and businesses

Insurance Professional

LähiTapiola

Sep 2010 - Jul 2011

11 months

Kokkola, Finland

customer service,selling insurance and management

Sales Professional

Mediapex Oy

Oct 2007 - Dec 2009

2 years 3 months

Kokkola sub-region, Central Ostrobothnia, Finland · On-site

sales to consumers and managing also that others make target

Sales And Marketing Specialist

Direct Sales and Marketing Solutions

May 2006 - Jul 2008

2 years 3 months

Kokkola sub-region, Central Ostrobothnia, Finland · On-site

sales to businesses only and management

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