Jaroslawa Kowalska

Sales and Customer Service Specialist

Salary / Daily rate

Valencia, Spain

Freelance, open to permanent contract

Skills

Customer CareSales OpsCommunity Management

Languages

English

About me

Intro

Multilingual sales & customer service specialist with 7+ years experience across diverse industries from creative design to digital platforms. Expert in customer relationship management, technical support, and content creation with fluency in 3 languages. Ready to boost your customer satisfaction and drive sales growth through personalized, consultative approach.

Links

Work experience

Sales and Customer Service

JCB Concepts

Apr 2021 - Mar 2025

4 years

11380 Tarifa, Cádiz, Spain

Responsibility for contact with customers, presenting offers and calculations related to orders and projects, using 3 languages. A company specialising in creative product design.

Customer Service Representative

ModSquad

Jan 2022 - May 2022

5 months

11380 Tarifa, Cádiz, Spain

Foreign customer service in English and Polish via chat. Answering customer questions in real time, providing technical support, solving problems and informing about the company's offer. Support for users of a well-known digital platform for playing music, podcasts and movies.

Head Manager

Kite Station Sicily

Sep 2018 - Oct 2019

1 year 2 months

73026 Roca, Province of Lecce, Italy

Kitesurfing and windsurfing school stationed in Sicily, Italy. Main responsibilities: customer service, accounting and sales reports, active online and direct sales, running and moderating content on social medias accounts, building and maintaining the image of the school.

Front Desk Manager

KITEKAHUNAS - Advanced Kitesurfing School

Oct 2017 - Jul 2018

10 months

Cape Town, South Africa

Advanced school of wave riding in Cape Town. Responsibilities as a front desk manager: direct sales and via e-mails or phones in the office, customer service, maintenance of social media accounts, photography and videography of the students.

Sales And Marketing Specialist

e-druk.pl

Sep 2013 - Jul 2014

11 months

Gliwice, Poland

Sales representative and marketing manager at a printer company in Poland. Responsabilities: finding and maintaining contact with clients, preparing offer and proposals, managing a group of technical workers during the project, billing system.


Education

University of Silesia in Katowice

Master of Human Science

2009 - 2014

5 years 4 months

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