Jasmin Schmitz

Working independently with startups and small businesses on UX/UI design, branding, and digital strategy. Projects range from website redesigns to full brand launches. Collaborated with 10+ clients across Europe. Designed 13 complete brand identities. Specialized in minimal, user-focused design.

Flowdesk is a crypto-financial service company building a trading infrastructure that provides market-making services for web3 players.

Collaborated with multiple startups to enhance product usability and design, delivering prototypes and conducting user research to refine user experiences.

Volunteering as a UX/UI Designer. OpenPolicy Europe will be the first digital hub for understanding and engaging with policy at European and Member State levels.

Completed intensive bootcamp with hands-on design projects, including redesigns for local businesses that enhanced user satisfaction and engagement.

- Led a team of 50+ employees, defining and monitoring individual and collective objectives to ensure team efficiency and alignment with customer satisfaction goals. - Monitored and optimized call center processes, implementing corrective actions to enhance customer experiences and resolve pain points. - Collaborated closely with customer advisors to refine service procedures, ensuring smooth communication and streamlined operations. - Played a pivotal role in reducing customer contact rates by analyzing recurring issues, identifying root causes, and introducing improvements to the user journey. - Conducted data-driven reporting on performance metrics, including NPS (Net Promoter Score) and productivity, using insights to inform decision-making and prioritize solutions. - Recruited, onboarded, and trained team members, fostering skill development and a user-first mindset within the team. - Spearheaded problem resolution initiatives, enhancing operational efficiency and elevating the overall customer experience.

- Supervised and managed a team of 20+ Customer Care Agents, ensuring efficient operations and alignment with customer satisfaction goals across German-speaking markets. - Acted as the primary representative for the client (NISSAN), fostering collaboration to maintain brand integrity and deliver a seamless customer experience. - Monitored key performance indicators (KPIs) to track service quality, identify trends, and implement data-driven improvements to enhance user satisfaction. - Conducted regular evaluations, debriefs, and compliance reviews to ensure adherence to business procedures and product standards, contributing to a consistent and user-centered service approach. - Championed process improvements and team coaching to optimize workflows and resolve user pain points effectively.