Jason Brown

– Led cloud infrastructure initiatives, enhancing operations across AWS, Azure, and other platforms, improving system scalability and reliability. – Managed high-stakes projects from start to finish, excelling in resource allocation, and ensuring timely delivery. – Directed Active Directory architecture, developing security policies and scalable systems. – Advanced operational efficiency by automating processes, reducing errors, and fostering continuous improvement. – Oversaw IT system development and implementation, deploying new technologies within budget, enhancing competitive edge. – Led diverse teams, promoting collaboration and achieving goals, enhancing team integration. – Coordinated cross-departmental projects, employing negotiation and communication to align with organizational goals. – Ensured IT security and compliance, responding to threats and maintaining system integrity. – Managed a fleet of Azure virtual desktops 300 + users.

– Client Engagement and Requirements Gathering: Met with clients to accurately determine their IT needs, facilitating the development of tailored IT solutions. This involved in-depth discussions to understand client objectives and the technical specifications required to meet those goals. – Scope and Project Planning: Worked closely with clients to define the scope of projects, planning timelines, and the necessary resources. This required a strategic approach to ensure that all aspects of the project were considered and addressed from the outset. – Solution Development and Implementation: Developed agreed-upon solutions, leading the implementation of new systems that met client expectations and operational needs. This included the migration of systems to Windows 10 and the deployment of ServiceNow for improved service management. – System Migrations and Deployments: Played a key role in the migration and deployment of IT systems, including laptops and desktops, ensuring minimal disruption to client operations. This required meticulous planning and execution to ensure a seamless transition. – Asset Management and Incident Resolution: Maintained a comprehensive asset management system and resolved incidents swiftly, leveraging the ServiceNow ticketing system for efficient issue tracking and resolution.

– Web Server Maintenance and Security: Responsible for the maintenance and security of web servers across various organisations, employing AWS and Azure platforms to ensure high availability and performance. – Script Development for Automation: Developed scripts in Python and PowerShell to automate diverse tasks, significantly improving operational efficiency and reducing manual intervention. – Server and Office 365 Management: Managed Server 2016 and Office365 environments, ensuring system reliability and seamless operation of business-critical applications.

– Providing second/third tier support for SMEs and non-profit organizations; Exchange Server issues; Server Migration issues; Small Business servers; and Network issues. – Focussing on migration from on-premise services to streamlined cost effective SAAS model including Office 365. – Developing a suite of scripts and customer-facing monitoring solutions; streamlining the support process for customers and support team; improving the customer support experience by transitioning from a reactive to a proactive and preventative support model; implementing Connectwise ticketing system to improve the productivity of the team, reduce the cost of support to customers and improve the customer support experience.

– Providing IT support for IKEA's EMEA operations in Sweden, Greece, and Netherlands. – Responsibility for the planning, execution and delivery of a seamless Windows 7 Migration from legacy Windows XP machines for over 1000 users across EMEA. – Responsible for: provision of IT End User Support pre- and post-migration; development and execution of the Script Solutions to execute the migration in a timely and error-free manner; Windows 7 Deployment Documentation; Pre-migration compatibility and testing analysis of legacy hardware and applications in preparation for Windows 7 migration.

– Responsible for Core Server/Computer Builds, Laptop and Desktop Migrations and the migration of old DELL hardware to latest DELL machines. – Supporting the standardization of IT equipment and streamline of support and costs; – Proficient with prebuilt migration tools, validating the consistent transfer of data. – Managed accurate inventory and stock control of IT equipment.

– Responsible for the daily support of customers' IT infrastructure, and administration of customer satellite networks and high spec servers, appropriate IT maintenance; and build of customised PowerShell scripts to enhance productivity.

– Providing daily IT support for regional offices in Amsterdam, France, Spain, United Kingdom and Germany (500 – 700 users). – Deploying computers for new employees, and training new employees in use of computers; controlling inventory and stock; responsible for server maintenance and software management. – Upgrading desktop infrastructure for the EMEA Region.

– Providing daily IT support for traders, and management of IT client infrastructure, with over 700 traders. – Responsible for the testing of new applications and hardware. – Managing the operation and maintenance of client infrastructure.

– Employed by the judicial agency of the European Union; responsible for daily IT support for clients, and the management of the IT client infrastructure with over 700 users. – Providing IT-infrastructure support to move server infrastructure to HVAC-controlled environment.

– Based in Netherlands, and providing global IT support; responsible for daily IT support for Unilever clients, helpdesk calls, and support for over 350 applications