Jason Houli
Product Owner | Customer Experience & Generative AI
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Product Owner with 6+ years specializing in Customer Experience and Generative AI solutions across major French corporations. Expert in implementing chatbots, voicebots, and ML-driven CX strategies that boost NPS and customer satisfaction. Currently pursuing Stanford ML certification to deliver cutting-edge AI products that transform customer journeys.
Expérience de travail
Edenred France
mars 2023 - Présent
3 ans 8 mois
Product Owner | Customer Experience & Generative AI Solutions
janv. 2025 - Présent
1 an 10 mois
Skills: Net Promoter Score · Vision produit · Expérience utilisateur (UX) · Stratégie · JIRA · Satisfaction client · Marketing digital · Voicebot · Exigences produit · Compétences analytiques · Callbot · Customer effort score · Chatbots · Développement de produits · Stratégie produit
Chef de Projet Expérience Clients
mars 2023 - janv. 2025
1 an 11 mois
Skills: Net Promoter Score · Vision produit · Expérience utilisateur (UX) · Stratégie · JIRA · Satisfaction client · Marketing digital · Voicebot · Exigences produit · Compétences analytiques · Callbot · Customer effort score · Chatbots · Développement de produits · Stratégie produit
Customer Experience Project Manager
BUTAGAZ
oct. 2019 - mars 2023
3 ans 6 mois
Skills: Net Promoter Score · Vision produit · Expérience utilisateur (UX) · Stratégie · JIRA · Satisfaction client · Marketing digital · Voicebot · Exigences produit · Compétences analytiques · Callbot · Customer effort score · Chatbots · Stratégie produit
V.I.E. Customer Experience
Air France-KLM
oct. 2018 - oct. 2019
1 an 1 mois
Conducting quantitative and qualitative analyses of customer feedback and needs and setting up action plans consequently ; monitoring performance indicators, monitoring and guarantee the KPIs; improvement and optimization of the customer experience and satisfaction at the airport; improvement and continuous innovation of the offer of services / products offered to the customers; partnership development; improve communication towards our customers ; creating long-term loyalty towards loyal and high budget customers through the Flying Blue loyalty program, increase brand and product visibility, seeking solutions to increase online sales; budget management.
Renault-Nissan-Mitsubishi
sept. 2015 - oct. 2018
3 ans 2 mois
Marketing Manager
sept. 2016 - oct. 2018
2 ans 2 mois
Sales follow-up, International Trade-Fairs organisation, management, monitoring and customer support, budget management, purchases requisition, sales reporting, creation of new tools and dashboards, brochures, creation of new partnerships
Business Development Manager
sept. 2015 - oct. 2016
1 an 2 mois
Sales Reporting, customers event organisation, subsidiaries support
Internship in customer canvassing
PTW
mai 2014 - juil. 2014
3 mois
Manager Market Research
AltiGator - Unmanned Solutions
nov. 2013 - mars 2014
5 mois
Russian civilian drones' market analyses
Formation
Stanford University
Machine Learning Specialization
2024 - 2025
4 mois
Sorbonne Université
Master's degree in international business
2016 - 2018
2 ans 1 mois
Sorbonne Université
Bachelor's degree in international business
2015 - 2016
1 an 1 mois