Jay Kumar
Aspiring SDR/BDR
Salary / Daily rate
United Kingdom
Mobility: London
Freelance, open to permanent contract
Can come onsite
Skills
About me
Intro
Versatile and results-driven professional with a strong background in retail, healthcare, and customer service, bringing a well-rounded skill set and a passion for delivering value. Known for strong communication, problem-solving, and relationship-building abilities, I excel at connecting with clients and driving meaningful outcomes. I have a proven track record of consistently exceeding performance targets, managing high-volume customer interactions, and supporting teams in fast-paced, high-pressure environments. My cross-industry experience enables me to quickly understand client needs, adapt to new challenges, and provide tailored solutions that drive growth. Now looking to bring this experience and energy into a SaaS sales environment, where I can contribute to a dynamic team, generate high-quality opportunities, and help build lasting customer relationships.
Work experience
Waitrose & Partners
Nov 2018 - Present
8 years
FCMS subject matter expert (S.M.E)
Jun 2022 - Present
4 years 5 months
Leading cross-functional training, troubleshooting, and system implementation across multiple warehouse teams. Played a key role in driving operational efficiency through digital process optimisation and stakeholder alignment. Partnered with IT and logistics teams to resolve system issues and ensure minimal disruption to business-critical workflows. - Delivered hands-on tech enablement to multiple sites. - Drove adoption of new systems with user-focused training. - Supported cross-site collaboration and continuous improvement.
Team Leader
Nov 2018 - Present
8 years
On-site
As a Team Leader in a fast-paced warehouse environment, I oversaw daily shift operations, coached and supported a diverse team of operatives, and ensured consistent adherence to health and safety standards. I managed replenishment workflows, monitored performance against KPIs and SLAs, and led onboarding and ongoing training for both new hires and existing staff. Exceeding set targets. - Led and mentored a team of over 80 warehouse operatives, driving productivity and exceptional customer service. - Duty trained to manage daily operations for a £1.8M/week site, tracking metrics for continuous improvement. - Streamlined workflows, saving £100K annually through process controls and data-driven efficiency initiatives.
Warehouse Operative
Nov 2018 - Dec 2021
3 years 2 months
Driven member of a fast-paced CFC team, responsible for: - Handling and processing incoming and outgoing goods with care and accuracy to maintain product quality. - Organising and replenishing stock to ensure a seamless, efficient warehouse workflow. - Collaborating with colleagues to hit daily throughput targets and uphold health & safety standards.
Sales Associate
British Heart Foundation
Jan 2018 - Dec 2018
1 year
London, UK
As a Sales Associate at BHF. Served as the first point of contact for donors and customers in a busy charity retail environment, driving both revenue and community engagement through excellent service and persuasive communication. - Delivered high-quality, face-to-face customer service by identifying individual needs, recommending suitable products, and upselling to maximise Gift Aid contributions. - Independently managed front-of-house operations, ensuring smooth daily workflows, handling enquiries, and resolving issues to maintain service excellence. - Adapted quickly to peak trading periods and changing priorities, applying proactive problem-solving and maintaining professionalism under pressure. Promoted BHF’s mission and initiatives through enthusiastic in-store messaging and community outreach, strengthening brand visibility and donor loyalty.
Education
Entr Tech
Internship
2025 - 2025
3 months
- Completed a 6‑week Entr Tech Academy program focused on core SDR skills for the tech industry. - Mastered prospecting, cold‑calling, social selling and onboarded using tools like LinkedIn SalesNavigator, ChatGPT, Salesforce and CRM systems for efficient pipeline management. - Collaborated with industry leaders in regular team sessions to refine sales techniques and strategies. - Earned a professional certification in technology sales, accredited by the Institute of Sales Professionals.
University of Hertfordshire
Postgraduate diploma, Management
University of Hertfordshire
Bachelor of Arts - BA, Business and HR