Jazmin Baquero

– Performed first-line KYC controls (CDD/EDD) on client profiles to ensure compliance with AML regulations – Conducted customer onboarding and identity verification (PEP, FATCA, CRS, W8/W9) – Collaborated with KYC teams to validate and mitigate client risk exposure – Monitored and updated customer data in line with regulatory requirements – Identified inconsistencies and escalated potential compliance risks – Onboarding – opening customer accounts; creating profiles, determining the customer's risk category, and applying compliance procedures. – Knowledge of banking products (current and savings accounts, investments, loans, mortgages, insurance...). – Understand customer's needs and offer them financial products tailored to their requirements (proactive detection of business opportunities).

– Control and verification of files (mandates and mortgages) in coordination with notaries and the CLT ING department. – Monitoring and updating of customer guarantees (security, mandates, etc.). – Management of requests related to current professional loans (modifications, cancellations, early repayments, statements, etc.). – Processing customer certificate requests: creditworthiness certificates for the public sector, security statements, amortisation tables, etc. – Training new employees on document control applying the correct file verification procedure. – Quality control and reporting on the performance of new talents.

– In contact with customers by telephone, chat and email to answer everyday questions about debit cards, credit cards, fraud, transfers and others. – Direct customers to the appropriate department that can respond to their request. – Active listening and rapid identification of requests and transmission of the information sought. – Handle complaints by ensuring customer satisfaction, with an empathetic, professional and service-oriented approach. – Ability to collaborate effectively as part of a team: smooth redirection to experts or specialist advisers as required.