Jean B.

Technical Relay and Lead for the Montpellier Center of Delivery (CDC) within a 15-person international team, supporting a major banking transformation under SAFe methodology. - Local Leadership: Established the Montpellier CDC, piloting a team of 3 developers and overseeing their technical growth and upskilling. - Technical Quality: Acted as the local technical relay; conducted code reviews and ensured high-quality deliverables. - Full-Stack Development: Contributed to core architecture through Apex, LWC, and Visualforce development, challenging functional requirements for scalability. - Operational Support: Managed application maintenance (TMA), CI/CD pipelines, and incident resolution for Sales & Service Cloud. - Continuous Learning: Attended TrailblazerDX 2025 (San Francisco) to align technical strategy with the latest Salesforce innovations (Agentforce, Data Cloud, AI).

Build of an enterprise Sales Cloud application to replace a legacy system; successfully deployed in early 2025 with exceptional client satisfaction (French bank’s leasing and factoring division) - Technical Leadership: Led sprints, validated User Stories, and conducted rigorous code reviews to ensure architectural excellence. - Core Development: Architected and developed complex Salesforce solutions (Apex, LWC, Integrations) and robust data models. - Mentorship: Upskilled a team of junior developers through hands-on technical support and best-practice coaching. - Quality & Delivery: Managed end-to-end deployments with a zero-defect record (0 anomalies) during UAT. - Strategic Consulting: Partnered directly with the client to translate banking requirements into technical roadmaps and high-impact solutions.

Transitioned from Functional Analyst to Developer, leveraging deep knowledge of the system's business logic to implement technical solutions and resolve critical incidents (Energy Industry) - Corrective Maintenance (AMS): Diagnosed and fixed complex bugs in Apex classes, Triggers, and Flows, directly improving system stability for 15,000 users. - Technical Incident Resolution: Moved from L2 analysis to L3 technical resolution, handling code-level debugging and root cause analysis. - Data & Automation: Executed bulk data updates and optimized process automations to support the high-volume energy sector operations. - Collaboration: Bridged the gap between business requirements and technical feasibility, ensuring faster ticket resolution times. - Technical Stack: Salesforce Apex (Triggers & Classes), Visualforce, Integrations (REST/SOAP), SOQL, Flows, Process Builder.

Bridged the gap between functional analysis and data operations for a massive-scale Salesforce instance (Enel Argentina; Energy Industry), ensuring data integrity and operational continuity. - Incident Management: Managed the full lifecycle of incidents for a critical system serving 60 million clients; identified root causes and dispatched validated tickets to the development team. - Data Quality & Analytics: Developed Python scripts (Pandas) to cleanse Salesforce data and built insightful PowerBI dashboards to track system health and KPIs. - User Support: Provided direct service desk support and troubleshooting for internal users, acting as the first line of defense for functional blockers.