Jean Briere
Interim Manager / Customer Support / Customer Success
Salaire / Taux journalier
Nantes, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
I am able to motivate my team and to have the strategic perspective to set direction, implement and drive changes. My core capabilites reside in ensuring profitability of support organizations and unlocking client base value using the following mechanisms: • Optimizing Support Delivery • Leading Customer Success Management service to maximize customer retention and decrease churn • Leading projects to improve efficiency
Expérience de travail
Interim Information Technology Manager
Groupe RéférenceFreelance
juin 2025 - Présent
1 an 5 mois
44800 Saint-Herblain, France
Service Delivery Manager
VIF
juin 2025 - août 2025
3 mois
44240 La Chapelle-sur-Erdre, France
Manager, Customer support and Quality
Operis
nov. 2022 - juil. 2025
2 ans 9 mois
44700 Orvault, France
Manager of the Customer Support organisation and Executive member. Continuous improvement and transformation. Customer success manager for key accounts Escalation manager
Micro Focus
sept. 2017 - mars 2022
4 ans 7 mois
Nantes, France
Customer Support Manager for Alliances and Middle East Africa
nov. 2019 - mars 2022
2 ans 5 mois
Nantes, France
EMEA FlexCare Delivery Manager
sept. 2017 - déc. 2019
2 ans 4 mois
Nantes Area, France
Hewlett Packard Enterprise
oct. 2012 - oct. 2017
5 ans 1 mois
Nantes Area, France
EMEA FlexCare Delivery Manager
déc. 2015 - oct. 2017
1 an 11 mois
Nantes Area, France
• EMEA Regional Manager for the FlexCare Technical Support Delivery Team. • 120 technical support engineers to deliver premium services (reactive and proactive) to more than 800 customers.
Support Business Partner
mars 2015 - déc. 2015
10 mois
Nantes Area, France
• Working as Business Strategist between Maintenance Renewals and ADM R&D to optimize customer retention and revenue growth • Primary Support Technical Strategist on Application Lifecycle Management, Performance Management, Functional Testing pillars to align product messaging, identify key areas of risk, with top accounts • Provide detailed analysis on loss of customer install base to design and execute sales campaign
Strategic Global Support Product Manager
oct. 2012 - mars 2015
2 ans 6 mois
Nantes Area, France
• Working at an executive level within Customer Support and R&D • Managed a global team of Support Product Managers • Responsibility to ensure that the Customer Support organization was represented within R&D and driving Product Quality and Product Supportability (Product lifecycle management, product support readiness)
Support Delivery Manager
Hewlett-Packard
déc. 2006 - oct. 2012
5 ans 11 mois
• I managed several different support delivery teams within HP Software/HPE Software to serve customers located in France, Italy, Middle East, Arabic countries and Eastern Europe. • The teams covered all areas of foundation support (L1 to L3)
Customer Support Manager
Peregrine Systems
janv. 2004 - déc. 2006
3 ans
Management of the CS team for Southern Europe.
Technical Product Manager
Stonesoft
mars 2001 - oct. 2003
2 ans 8 mois
· Pre-sales and Post-sales support for Stonesoft ServerCluster. · Business development with strategic accounts and partnership with VARs · Training of Distributors and VAR teams: sales and technical engineers
Technical Director
Linux@Business
mai 2000 - mars 2001
11 mois
Technical Director and Cofounder of the company. My team was dealing with the quality of the hosting: network, operating system, applications. Linux@Business is an Application Service Provider. The Applications hosted were mainly on Linux platforms.
Customer Support Manager
Informix Software
mai 1994 - mai 2000
6 ans 1 mois
Management of the french Customer Support Team.
Unix Specialist
Finaki Conseils
mars 1992 - mars 1994
2 ans 1 mois
Formation
ITIN
1987 - 1989
2 ans 2 mois
Licences et certifications
Certification Support Professional
Délivré le : mai 2011
Certification Support Manager (SCP)
Délivré le : avr. 2005
Certification ITIL Foundation
Délivré le : mai 2004