Jean-Christophe Miler
Consultant IT | Support & Cybersécurité
Salaire / Taux journalier
Nivelles, Belgique
Mobilité : Bruxelles, Namur, ...
Freelance
À distance uniquement
Expertises
Langues
À propos
Introduction
Spécialiste dédié au support informatique avec une expertise éprouvée dans le support technique, l'administration des systèmes et la cybersécurité. Assistance à plus de 2 000 clients et gestion de l'infrastructure informatique d'organisations comptant plus de 250 employés. Solide expérience dans Office 365. Administration, gestion d'infrastructures réseau et solutions MDM. Passionné par l'apprentissage continu et la résolution de problèmes.
Expérience de travail
IT Support Engineer
AVASO TechnologyFreelance
nov. 2025 - Présent
1 an
Bruxelles, Belgique
Frontline Support & Resolution: Provided Tier 1 and 2 technical support for diverse end-user issues, ensuring prompt and effective problem resolution via various channels. Operating System & Software Management: Expertly installed, configured, upgraded, and troubleshot a wide range of operating systems (Windows XP, 7, 8.1, 10) and core business applications, including Microsoft Office (2010+) and specific tools like Cisco Jabber. Hardware Maintenance & Repair: Performed preventative maintenance and remedial repairs on desktops, laptops, printers, and peripheral equipment, minimizing downtime and extending asset life. Vendor Management & Escalation: Coordinated directly with Third-Party Vendors to efficiently remediate complex or specialized technical issues (e.g., advanced AV problems). Network & Systems Diagnostics: Utilized diagnostic tools to troubleshoot and resolve issues related to network connectivity, hardware, and application software. Cross-Platform Competency: Maintained foundational knowledge of macOS to provide essential support for Apple PC users. IT Ecosystem Awareness: Possessed a broad understanding of the complete IT infrastructure, including Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. Documentation & Communication: Maintained accurate and timely ticket updates for all reported incidents and provided clear, professional communication on status and resolution to stakeholders.
IT Support Specialist
DayanaFreelance
juil. 2025 - nov. 2025
5 mois
Bruxelles, Belgique
Office 365 environment management and Microsoft licenses for 250+ employees across multiple sites Account administration, permissions and security (Microsoft Admin Center, Entra ID, Exchange) Configuration and maintenance of Cisco Meraki and Fortinet network infrastructure MDM monitoring for Mac users (Addigy) and ticketing management (HubSpot) Technical documentation (concept) and on-site support Nextcloud use and configuration
IT Support Technician
URBANPOS
oct. 2024 - juil. 2025
10 mois
1380 Lasne, Belgique
Level 1 technical support for Restomax POS application (2000+ customer contracts) Ticket management via Teamleader and Odoo, remote support (Ringover, TeamViewer, AnyDesk) Router configuration, printer installation, and technical documentation Collaboration with the development team for bug identification
Independent Consultant
CENOTIA - Digital Strategy EnablersFreelance
févr. 2022 - mars 2024
2 ans 2 mois
Ottignies-Louvain-la-Neuve, Belgique
Accounting assistance and IT support for SMEs, implementation of IT solutions
Vendeur Delhaize
Delhaize Belgium
juin 2022 - juil. 2023
1 an 2 mois
Bruxelles, Belgique
Vendeur Magasin Bio
Sequoia
oct. 2017 - juil. 2022
4 ans 10 mois
Brussels Region, Belgium
Formation
BeCode Brussels
2024 - 2024
3 mois
Technofutur TIC
2023 - 2024
8 mois
EPFC
2022 - 2023
5 mois
Franck Nicolas
2020 - 2021
2 ans
Franck Nicolas
WES
2021 - 2021
2 mois
Franck Nicolas
Certificat de Réussite
2020 - 2020
1 an
Portfolio
