Jean-François Comte

Customer Service manager for FR / IT / SP / PO - 12 people. Reporting to the Europe & India F&A finance department. Lead effective functioning of the Quote to cash process: Sales administration / Logistics and Export / Accounting activities, processing all requests related to the sale of laboratory equipment, customer service from the creation of the lead until collection. Achievements: • Led internal reorganization between countries to optimize resources and overhaul procedures to ensure optimal processing of incoming requests - • Implemented e- invoicing technology in 2013 (+90% in 2022), resulting to a better efficiency, improved accuracy, better cash flow management and reporting, bringing higher customer satisfaction, reduction of DSO & internal cost (storage/paper). • Managed invoicing, accounts receivable, balance of payments, collection, terminations, litigation & legal services. • Managed the activity transfer project to India with training and daily monitoring • Follow-up of internal and external audits (EY/Deloitte/PWC) using Soxhub platform. (100% success). • International transformation projects: e-business – e-procurement – SAP ECC to 4/Hana upgrade SD/FI - Process Review Europe/WW using JIRA/Smartsheet/Confluence & Microsoft dynamics.

Skills: Espagnol · Anglais · Gestion des ventes · Front office · Amélioration continue · Satisfaction client · Catalan · Expérience client · Travail d’équipe · Communication · Gestion des comptes · Leadership d’équipe · Comptabilité · Order to Cash · Italien · Analyse stratégique

- Internal reorganization between countries to optimize resources and overhaul procedures to ensure optimal processing of incoming requests - Change from 24h-48h to 12h24h for placing customer orders. Reduction in customer response time (from 24h to 12 hours) 30% reduction in disputes, 15% improvement in the SLA target. - Implementation of electronical invoicing in 2013 (+90%) sending/follow-up/tracking of invoices on application, better customer satisfaction, reduction of DSO by 14% and reduction of internal paper cost (-60%). - Management of invoicing, accounts receivable, balance of payments, collection, terminations, litigation & legal services. - Dematerialization of incoming/outgoing messages and implementation of AI systems for the Q2C and P2P (Purchase to Pay) part using OCR (Optical character recognition) technology - automatic placing of orders on ERP (60% scalable), automatic email distribution facilitating processing and activity tracking (mapped with Salesforce), reduction of paper and storage expenses (60%). - Management of the activity transfer project to India with training and daily monitoring: study of the themes to be transferred (e-business, e-procurement, Training orders), process review, training, daily support, and Go-live- weekly reporting, faster system bug fixes, increased customer satisfaction and SLA (75% to 90%). - Follow-up of internal and external audits (EY / Deloitte / PWC) use of the Soxhub platform. (100% success) - International transformation projects: E-business - E-procurement - SAP Hana Icloud - Process Review Europe/WW (JIRA / Smartsheet / Confluence) - Participation in European closings. Analysis of FI/SD discrepancies and corrections.