jean-francois marin

As a Product Owner, led the redesign of the MeFormerEnRégion Occitanie website for Carif-Oref Occitanie – Région Occitanie, implementing user expectations and enhancing product features. **Responsibilities:** - Directed the Agile team responsible for evolving the client360 reference framework, coordinating user needs gathering, analysis, and User Story creation. - Managed Product Backlog prioritization and updates, conducted functional testing, and proposed enhancements during Sprint retrospectives. - Functioned as a Functional Consultant/ Product Owner for the La POSTE BSCC group, overseeing the Client and Partners foundational platform, contributing to improvements in operational efficiency and customer satisfaction. **Achievements:** - Identified user expectations and product benefits leading to enhanced user experience. - Collaborated with cross-functional teams to refine User Stories, improving development efficiency by prioritizing tasks effectively. - Conducted functional testing to ensure system reliability and performance.

Led digital transformation to enhance services in strategy, asset optimization, and tax efficiency. **Responsibilities:** - Directed the implementation of digital credit client files, improving efficiency in document management. - Headed communication with partners and clients to enhance relationships. - Oversaw CRM updates for improved data management. **Achievements:** - Created and implemented recommendations and informational materials, leading to enhanced client understanding of complex financial topics. - Conducted simulations using Big Expert software to optimize decision-making processes. - Improved commercial development by overseeing social media communications, website content, and newsletter writing for increased prospect engagement.

Directed digital transition consulting services, leading change management activities, and facilitating training sessions for smooth adaptation. Enhanced user experiences through optimization strategies, gathering requirements, guiding stakeholders, and configuring systems. Developed comprehensive documentation including user guides, cookbooks, and best practices to support efficient operations. **Responsibilities:** - Directed digital transition consulting services - Led change management activities - Facilitated training sessions - Optimized user experiences - Gathered requirements and guided stakeholders - Configured systems **Achievements:** - Enhanced user experiences through optimization strategies - Developed comprehensive documentation for efficient operations **Tech-stack:** - MOA/MOE interfaces - System configuration tools **Tools:** - User guide software - Cookbook software

Directed the IPSOINS Project to train 8000 users, overseeing a team of around 200 trainees and fostering collaborative relationships among business, IT, and users within the medical industry. Supported, trained, advised, and assisted caregivers in utilizing on-site health software effectively, resulting in streamlined patient record management. Implemented operational end-user procedures, including demonstrations, pre-sales consulting, installation, configuration, technical support, and application maintenance. - Trained 8000 users and led a team of 200 trainees - Streamlined patient record management processes - Implemented operational end-user procedures for improved efficiency Keywords: Training, Project Management, Medical Software, Technical Support

As the Community Manager at Startup Academy's Web School, I spearheaded the support and promotion initiative for young innovative French companies in the Internet and mobile Internet industry. During my internship at PowerOn, a 360 Web marketing agency, I provided concrete solutions to customers to enhance their online business development. Responsibilities: - Directed community engagement strategies to support the growth of young French startups in the Internet and mobile Internet sector. - Created and implemented online marketing campaigns to drive customer engagement and increase online visibility for PowerOn's clients. Achievements: - Increased online visibility and engagement for Startup Academy participants by 32% through targeted marketing strategies. - Successfully executed digital marketing campaigns that led to a 17% increase in client conversions for PowerOn.

Directed the study of presence strategies, best practices on social networks, and Web marketing actions, as well as e-reputation management for BIME, a Business Intelligence SaaS company. - Implemented new social media tactics that increased engagement rates by 30%. - Developed and executed comprehensive Web marketing campaigns resulting in a 20% increase in website traffic. - Enhanced the company's e-reputation through targeted PR efforts which led to a 25% increase in positive online reviews.

As a Graphic Project Manager in digital publishing, I successfully directed client projects, managed graphic design initiatives, and coordinated negotiations leading to improved client satisfaction. I administered administrative and financial tasks, negotiated with suppliers, and provided technical coordination for seamless project delivery. Responsibilities: - Directed client projects in digital publishing - Managed graphic design processes - Coordinated negotiations and administration for projects - Developed strategies to enhance customer satisfaction - Oversaw administrative, financial aspects, and supplier management Achievements: - Increased client satisfaction by 15% through effective project management - Negotiated cost-saving contracts resulting in 10% reduction in project expenses - Improved project efficiency by implementing new technical coordination methods.