Jeanne-Marie Konstantinoff

Accompagnement sur le changement de GTA

Responsable du CSP paie - management d'une equipe de 3 collaborateurs - supervision et contrôle des paies et charges sociales d'un portefeuille d'environ 1000 paies (7 sociétés, 4CCN) - réaliser et superviser la DSN et déclaration parafiscales - veille juridique - création/evolution de process, réorganisation de l'équipe paie -

*Responsibility for benefits and payroll operations in the region. * Partnering with the functional operation for implementation of the processes in the region. * Ability to understand Benefits and Payroll policy and processes and ensure that 100% policy and process are adhered. * Ability to interpret policies and make decisions working with COE teams on the scenarios which is raised as an exception to policy. * Responsible for ensuring that countries in the region are compliant with laws and practices. * Responsible for ensuring all related audits are conducted at the appropriate time as defined by the local law. * To manage and engage benefits and payroll service partners who support processes for Microsoft in the region. * Prepare dashboard and scorecard to effectively measure service partner performance. * Ensures process and operating procedure documentation is effective and in place at all times and operate business continuity and disaster recovery plans are established and maintained * Continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.) to implement changes and enhancements as appropriate  * Act as a point of issue escalation and work with functional operation and relevant process players to arrive at a resolution. * Ensure HR Data integrity and compliance through accurate management of records. * Ensure knowledge management of HR processes through proper documentation of processes and policies in the region. * Responsible for driving standardization and continuous improvement in area of responsibility. * Accountable for Data Privacy and security * Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services

As a Payroll Specialist I'm responsible for timely and accurate processing of payrolls for ADP's French speaking clients. This role ensures that all payroll, accounting and auxiliary system requirements are met (e.g., tax filings, banking requirements, wage garnishments, benefits, stock and pension record keeping). I'm responsible for performing on-going as well as quarter-end and year-end audits while managing the system process cycle. my duties include direct customer service interactions via phone and email exchange.

• Provide quality assistance to passengers of Air France and its subsidiaries • Manage customer relations by phone in French and English • Treat the administrative issues related to booking tickets, claims or loyalty programs • Propose optimal solutions in accordance with our internal procedures. • Work with specialized software, specific to the airline industry.

- Inform the customer about the transport arrangements (cost, formalities ...) and propose the appropriate commercial solution - Define the conditions and transport costs with the customer and organize the different steps (removal, delivery, ...) - Establish and manage documents related to the transport contract and charter and pass them on to customers, suppliers, ... - Prepare and / or controlling the billing elements of the transport service - Monitor and control the overall performance of the service under the terms defined in the contract (transport process, traceability of goods, ...)