Jean-Paul LEE

– Coordinated multiple stakeholders worldwide (R&D Team (FR), Dev Team (India), Support Team (Thailand), End Users (WW) and Management Team (WW)) ensuring smooth interactions and project deliveries – Supported teams (Build-To-Run) in change management and implemented new processes to enhance efficiency as well as supporting the stakeholders with the change process (Stakeholder analysis matrix) – Conducted multiple migrations of critical components including infrastructure and business applications (order management systems) in a global scale involving implementation of new processes and new workflows (ADKAR) – Managed multiple IT transformation (Agile), critical cost reduction oriented projects (Kotters process), implementing technical upgrades and deployment of business solutions – Spearheaded a major security project, aligning with security requirements and implementing best practices to safeguard client systems and data. – Delivered DRP (Disaster Recovery Plan) strategy and implement it as annual simulation to validate infrastructure robustness

– Coordinated multiple stakeholders worldwide (R&D Team (FR), Dev Team (India), Support Team (Thailand), End Users (WW) and Management Team (WW)) ensuring smooth interactions and project deliveries – Successfully managed multiple projects including infrastructure migrations (to reach high availability) as well as applications migrations, utilizing a Build-To-Run approach, resulting in efficient and seamless project delivery. (ADKAR) – Managed a major transformation project of a core business solution (Lewins, Unfreeze, Change, Refreeze) – Implemented FinOps practices to optimize cost efficiency, resulting in a 20% reduction in cloud infrastructure expenses – Conducted knowledge transfer and team training sessions in the change management process – Maintained clear and concise documentation of project activities, ensuring effective communication with all the stakeholders worldwide (development team, support team and the customers)

– Conducted a comprehensive audit of the infrastructure, identifying areas for improvement and establishing recommendations based on industry best practices. – Implemented a centralized monitoring tool, Centreon, on a Linux environment (RedHat), enhancing system visibility and ensuring proactive issue detection and resolution. – Collaborated with the SNCF team to perform an infrastructure audit, assessing security requirements and proposing solutions to meet industry best practices. – Developed and implemented security measures to enhance the overall security posture of the infrastructure, mitigating potential vulnerabilities and risks. – Maintained clear and concise documentation of audit findings, recommendations, and implemented solutions, ensuring effective knowledge transfer and seamless collaboration within the team.

– Successfully expanded business operations in Northern Europe, consolidating and maintaining strong relationships with existing clients, resulting in increased revenue and customer satisfaction. – Conducted effective commercial prospecting, identifying and acquiring highly potential corporate customers, contributing to business growth and market expansion. – Maintained consistent and clear communication with clients and stakeholders, ensuring a high level of understanding and satisfaction. – Implemented a collaborative way to work with R&D Team, Q&A Team, Sales Team