Jeremy Chevasson
Senior Customer Success Manager
Salary / Daily rate
Montpellier, France
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Success Leader with 9+ years of experience in managing client portfolios and leading technical support teams. Proven track record in client retention, team management, and implementing customer satisfaction initiatives. Expertise in coaching teams, developing client success strategies, and delivering exceptional customer experiences across diverse industries including software and tech sectors.
Work experience
Chef d’équipe service clients
Septeo Solutions Notaires
Aug 2024 - Dec 2024
5 months
Montpellier, France
Skills: Expérience client · Rétention de la clientèle · Satisfaction client · Management · Animation de réunions · Animation d’équipes
Customer Success Manager
CompuGroup Medical France
Oct 2022 - Jul 2024
1 year 10 months
Montpellier, France
-Rétention et fidélisation client, mise en place d’un plan de suivi personnalisé. -Mise en place projet de plusieurs questionnaire de satisfactions. -Installation et formation client à l'utilisation du logiciel. (onboarding). -Mentoring, accompagnement nouveaux arrivants. -Support technique, assistance client. -Feedback pour ameliorer le produits -Gestion portefeuille client -Upselling
Student Success Manager
Studi
May 2021 - Oct 2022
1 year 6 months
-Gestion portefeuille client -Suivi client -Coaching apprenant -Mise en place d’une cellule pour les situations critiques -Creation de procédure au sein de la cellule -Feedback pour l’amelioration du service
Apple
Aug 2017 - May 2021
3 years 10 months
Cork, Ireland
Applecare Supervisor
Mar 2020 - May 2021
1 year 3 months
Cork, Ireland
-Gestions des problèmes de sécurité. -Coaching des conseillers. -Suivi clients, pour faire le lien avec les ingénieurs en cas de problèmes complexes. -Donner des feedbacks aux conseillers pour les aider à s'améliorer dans leur travail. -Animation de team meeting. -Maintenir la confiance des clients envers Apple -Atteinte et dépassement des KPI
Technical advisor
Aug 2017 - Mar 2020
2 years 8 months
Cork, Ireland
-Support Technique Mac et iPhone -Analyse et résolution des problèmes techniques logiciels -Coaching, mentoring -Respect des règles de confidentialité. -Respect du call flow
Customer Service executive, sales
Companeo Groupe
Dec 2016 - May 2017
6 months
Région de Lisbon, Portugal
-Contact with the customers, understand and analyze their business, -identify their need / demand - Sales -Customer Service-Buisness Development -Exceeding expectations in meeting targets
Customer service
Teleperformance
Oct 2016 - Dec 2016
3 months
Lisbon Area, Portugal
-Customer Service -Managing customers' requests and complains -Subscription sale
Technical Advisor
Sitel France
Oct 2015 - Jul 2016
10 months
Région de Clermont-Ferrand, France
-Managing customers requests and complains-Customer Service -Management of the after-sales service -Mentoring, Coaching -Exceeding expectations in meeting targets
Sales assistant
ASD Club
Dec 2014 - Jul 2015
8 months
Clermont-Ferrand, France
-Customer service -Development of commercial offers -Market research -Managing the Facebook page -Subscription sale
Multi-Skilled Employee
Gémo, groupe ERAM
Aug 2013 - Dec 2014
1 year 5 months
03000 Moulins, France
-Customer reception and customer service -Development of the customer satisfaction survey -Shelf-stocking
Education
Maestris
Higher National Certificate
2013 - 2015
2 years 2 months
Lycée en Forêt
A-Level
2010 - 2011
1 year 2 months