Jeremy Paratilla

Built and repositioned Bloom Business Lab around Apple-enabled business solutions for growing small businesses, connecting strategy, operations, workflows, and technology into a practical go-to-market offer. • Turned a broad Apple Partner opportunity into a clear business proposition, defining the positioning, target customer segments, service model, sector use cases, and launch priorities. • Designed the operating model for the offer, including Workflow Assessment, solution design, implementation support, adoption, and continuous optimisation. • Built a focused go-to-market plan for mobile, frontline, multi- location, and hybrid teams, translating common business inefficiencies into practical outcomes: saved time, better visibility, smoother onboarding, stronger customer experience, and scalable operations.

Acted as a strategy-to-execution partner to the leadership team, building the operating cadence, people systems, and delivery structures needed to scale enterprise partnerships and improve performance. • Established enterprise-wide OKR, planning, and performance cadence across operations, commercial, product, and programmes, improving on-time delivery of strategic initiatives from 75% to 90%. • Redesigned operating and resourcing models for major partner programmes including Google, Meta, JP Morgan, Deloitte, and UK Government, improving delivery efficiency by 25%. • Improved commercial conversion by 20% and raised employee engagement by 15 points by simplifying sales workflows, automating CRM processes, strengthening manager capability, and connecting people systems to business performance.

Built the operating rhythm and performance infrastructure for a scale- up environment, helping leadership teams align priorities, manage execution risk, and improve organisational discipline. • Implemented a company-wide OKR system across product, marketing, sales, and operations, achieving full adoption in the first cycle and improving leadership visibility on priorities and trade-offs. • Built cross-functional dashboards and leadership reporting, reducing manual reporting effort by an estimated 30% and improving execution risk management across key workstreams. • Introduced structured performance cycles and manager coaching, increasing review completion and feedback quality to 95% while strengthening accountability through scale-up and acquisition planning.

Led commercial and operational transformation across retail, service, and customer experience, improving performance through stronger planning, clearer ownership, and better operating routines. • Led sales and operations transformation, contributing to 30% year- on-year revenue growth through better planning, performance management, and reduced friction between commercial and operational teams. • Drove 22% revenue growth through cost optimisation, resource reallocation, forecasting discipline, and a more data-led commercial operating model.

Improved service performance, client retention, and operational efficiency across B2B, e-commerce, and after-sales operations. • Improved client retention by 30% by redesigning end-to-end service workflows and reducing friction across B2B, online, and after-sales journeys. • Delivered 25% productivity gains by auditing processes, clarifying ownership, improving escalation routes, reducing turnaround time.

Supported rapid EMEA retail expansion by leading operational readiness, talent planning, and execution standards across new store launches. • Launched 12 Apple stores across France and Spain, leading operational readiness, talent planning, and execution to global standards during a period of rapid growth. • Designed and introduced the in-store “Runner” fulfilment system to improve customer experience and operational flow; deployed globally.