Jérôme C

- Phone calls/chats/emails and cases management with Salesforce CRM - HardwareTroubleshooting of Rack and Tower Dell PowerEdge Servers - Remote Control to assist customers to solve their technical issues with Zoom & Dell Remote Assist - Updating Drivers & Firmwares - Assisting Field Engineers in Datacenters to replace Motherboards, NICS, CPUs, GPUs, Heatsinks, Fans, Drives, SSDs, PERC - Escalation to Level 2 and Level 3 engineers

- Phone calls with MITEL - Level 1 troubleshooting of the PMS software (eSeason) - Handling first-line ticket with AKUITEO - Remote control with TeamViewer, AnyDesk or GotoAssist - Solving Error messages correction, NTFS, network drives, IT TSE - Troubleshooting on the software itself and remote control on Windows Servers 2012/16 - Escalation to level 2 agent

- Phone calls with AVAYA - Chats and emails with Outlook & Servicenow - Incidents management with Servicenow Ticketing Tool - Password reset for Windows accounts, VPN or Bitlocker - Solving of technical issues from Outlook, Excel, Word or browsers - Writing of all the actions lead in English - Escalation to level 2

- Management of the website via Prestashop CMS - Writing of new webpages SEO-oriented - Photo editing with Photoshop - Use of HTML5/CSS3 to create product sheets templates in Prestashop - Translation of products from English to French - Business intelligence

- Writing of SEO-friendly articles on the website - Updating the multilingual website with new contents and photos thanks to Episerver and eZ Publish CMS - Use of SEMrush for SEO audits, searching of strategic keywords and competitor monitoring - Use of Keyword Planner by Adwords, Analytics, Search Console, SEO Quake, Open SEO Stats, MyPoseo, Screaming Frog Spider SEO - SEO Reports to follow the rankings of the website with MyPoseo - Making of visual contents with Canva software - Writing and translating contents from French into English

During the whole website revision of Condat company : - Creation of the tree view thanks to Excel - Written and visual optimization with WordPress (in B2B) : Writing of new web pages - SEO : selection of keywords, lexical analysis, competitor monitoring, meta title, url - Photo editing with Photoshop - Preparation for international shows : creation of labels with Photoshop - Selection and purchases of pictures on Shutterstock, Fotolia, Istock - Interviews with product and market managers to check the accuracy of the work done on WordPress. - Production and translation of press releases & newsletter in English and French

As a charged of technical assistance, I had the mission to help policyholders following various incidents such as : car engine failures, accidents on the roads, damaging of cars, fires or natural disasters.