jerome dewavrin

Starpal.co.uk Next generation virtual assistants for organisations across industries, with a focus on transports and online service

• Defined the customer experience strategy for the European leader of CAD software integration Arkance Systems • Coached 50 startup founders from 5 countries for world’s #1 accelerator 500 Global • McKinsey spin-off Euclyd (now Kea&Partners): Hired 4 times to conduct strategic due diligence and digital strategy projects • For the National Rugby League, independent consultant: redefinition of web / ecommerce needs, organization and marketing automation tools, benchmark • Redesigned the Ethiopian telecom operators’ B2B go-to-market strategy and governance

Master classes by living legends - Develop a champion's mindset, with Guillaume Nery, 4 times world recordman of freediving. - Decision-making in crisis situations, by the iconic former boss of the GIGN, french hero of counter terrorism. - Decode meteorology with Louis Bodin, icon of TV meteo and climate sciences. - Develop your leadership with the man who saved Notre Dame, Jean-Marie Gontier, the head of Paris Firefighters.

Mentored 50 founders from the MENA region, as full time entrepreneur-in-residence and growth mentor for "500 startups" batches 2 (in 2019) and 3 (in 2020) of Riyadh . 500 startups has ranked #1 early stage startup investor worldwide in terms of deals and exits. https://www.globenewswire.com/news-release/2020/02/19/1986955/0/en/500-Startups-Captures-Number-One-Spot-as-the-Most-Active-Global-Early-Stage-Venture-Capital-Firm.html

• Closed 1st round two weeks after graduation from Insead. Raised a total of $1m from Galeries Lafayette, business angels and public + private banks • Created the marketplace of local brands and shops with 300 merchants contacts sign-ups, reaching 30% commissioning • Won the contest of Paris city and JC Decaux apps contest, leading to successful roll-out in all Parisian smart bus shelters touch screens • Got promoted on CBS during 2 episodes of the "Art of Style" TV show in the US • Attracted former minister of Economy and Finance A. Montebourg as an advisor during pre-seed phase • Leadership: managed a team of 12; recruted top talents from the best schools including Cambridge, Essec, 2 majors from Epita and the founder of a web development school • Awarded best “young social entrepreneur hope” from Boston Consulting Group CEO of www.PARIS.SHOPPING, enabling people around the world to shop Parisians favorite new brands and insider shops for fashion, homeware and lifestyle. We unlock access to 2bn online shoppers for the high growth / high potential brands from Paris, through marketplace technologies and innovations. Selling in 20 countries in all continents. www.Paris.shopping was launched in late 2017 and is backed by Galeries Lafayette, business angels as well as BPI (french public investment bank)

Strategy and transformation assignments in the area of marketing, sales and customer management, for telecom operators 3 consulting missions in strategy and B2B digital transformation in telecoms. Coordination of projects from 15 to 30 people. Rated "Exceeds BearingPoint's expectations." Loyalty / CRM process transformation for the Internet activities of an operator in France  • Led a major improvement programme (30+ contributors) to manage Internet “boxes” upgrade • Defined a strategy to prioritize box upgrade according to customer value and to reduce operational costs by 3M€ yearly • Provided direct reporting to the marketing direction of the Internet business unit (7 million clients) Pricing and distribution strategy for an ICT voice over IP offer for an operator in France • Defined the pricing positioning: competition benchmark, simulation of pricing scenarios, business plan impact • Developed the distribution channels: launched indirect sales through a network of value added resellers; conducted a diagnosis of current direct channels and established improvement plan Multi-channel CRM for customer service management for an operator in France • Identified B2B customer service operations to be managed for key strategic products  • Defined the target requirements for the customer service, consistently with other channels (sales and self care) Internal contributions: articles, analysis of sector trends on connected TV and mobile applications ecosystem, Mobile Payment / NFC, contribution to business development

Strategy and transformation projects in the area of marketing, sales and customer management Selected assignments: Organization and governance for the Direction of projects for an airline company • Conducted organizational changes to improve the performance of the entity: creation of a new role and deployment of a reporting approach. Obtained adhesion from the management as well as from the operational project managers.  Customer Relationship Management (CRM) – for a train company in Belgium • Defined migration strategy: as-is vs. target situation, analysis of IT constraints and business requiements, prioritized the population and solution migration scoping • CRM testing / validation prior to migration: defined testing scenarios and monitored 13 contributors to collect their inputs and feedbacks and to ensure timely delivery of the project Definition of the Customer Relationship Management (CRM) Strategy of a leading hotel chain  • Interviewed the top management of the company, benchmarked competition best practices, defined the long term vision for the upscale brand, and the 3-year roadmap Product marketing: launch of a cloud computing suite for a B2B telecom operator in France • Defined market sizing, segmentation criteria and targeting prioritization • High level PMO of the go-to-market to redefine product mix, contract, sales and customer journey  Distribution strategy and transformation - for the Enterprise division of an operator • Defined indirect sales objectives for the B2B activity, created the three year business plan for the operator Distribution: Creation of an indirect sales channel for an ICT /telecom operator in France • Launched a pilot phase with a selection of qualified resellers • Defined CRM requirements to follow-up sales • Benchmarked CRM solutions (incl. Salesforce.com, in house solution, peoplesoft, on premise) • Managed the CRM / SFA training of stakeholders to ensure end-to-end adoption and data collection quality

Freelance mission for FRANCE TELECOM Orange Business Services Head of Process and Performance division, ‘Global Services’ - Shaped and deployed time tracking performance indicators for ‘Global Services’. - Project of activity profitability measurement: specified required enhancements in the area of time tracking (processes and tools).

- Performance assessment through customer satisfaction measurement. Managed a monthly enquiry of 1200 customer interviews. Controlled and negotiated the call centre quality of service. - Compiled satisfaction reporting for customer facing teams and business unit directors. - Updated the process of accessing the information systems. - Realised the business requirements of a workflow, to improve process performance. - Responsible of change management regarding the deployment of a time tracking tool in the business unit (130 persons).

• Maintained the Nissan Europe Internet traffic analysis and reporting. • Nissan Europe CRM Strategy: participated in the study of existing practices.