Jerome Haddad

For Domestic & International retail networks and Global Transaction & Payment Services Division, responsibilities include: - Produce presentations, reportings, analyses and synthesis concerning the Operational Risks management and supervision for the Risk Direction, the COMEX, the trust authorities; - Produce regulatory reports, notably the annual report about internal control of the Banking Commission for Operational Risks from the reports written beforehand by the branches/divisions; - Control and challenge the branches/divisions’ reports; - Realize transversal analyses and synthesis for the Group; - Facilitate and make easier the relationships between branches/divisions and Risk division; - Understand and consider the specificities and priorities of the Branches/Divisions in the global action of Risk Division; - Contribute to the coordination of the Operational Risk team network of the Branches/Division (committees, seminars, themes, work meetings, communication, consciousness raising and training) with a particular attention to the entities that have similar activities; - Identify, promote and spread synergies, internal and external best practices; - Strengthen and synthesize needs for advice, assistance and common services for the OR function; - Assist punctually the Branches and Divisions; - Contribute to projects studies with other functions of permanent control.

In charge of the Operational Risks and Compliance for new customers in the retail banking network. In the aim to improve KYC & AML for customers, responsible for: - Ensure and manage statistical analysis for senior/top management of the domestic network; - Define communication and change management plans with the network entities and provide support to back-offices and sales people; - Prepare and monitor actions targeted to populations with a high risk of money laundering ; - Ensure regular reporting to internal audit and trust authorities; - Coordinate and lead interactions with all of contributing departments; - Analyze and prepare first actions for private clients of retail banking in France for FATCA project (Foreign Account Tax Compliance Act).

Department "Customer Marketing Management". The activities of this department are mainly to analyse, develop and optimize the processus linked to the customer relationship management, operational risks and business management. Within, this department, I was in charge of the change management for a project linked to the compliance and knowledge of our customers.