Jérome Thioudellet

· Reporting to Ingenico France Managing Director, define, develop and implement an innovative Professional Services strategy, in line with the overall company strategy, within SaaS and exciting Electronic Payment area. · Facilitate the Sales process, support pre-sales / SOW process to ensure maximum alignment between customer requirements and Services capability. Help Sales identify new markets and revenue opportunities, supporting pre-sales discussions and providing feedback on how well customer requirements align with Services capabilities · Line manage teams, including resource planning, coaching and mentoring, addressing skills gaps. Lead the team to collaborate with other departments including Sales, Marketing, Product, and Support

For one of the most important tier one retailer in Europe, coordinating the developments and delivery of a centralized payment solution across six countries where this retailer is present. The payment solution is based on the new European EPAS protocol. Each country is treated through a separate project • Define and apply the Program governance • Manage and mentor group of project managers to meet program objectives • Due diligence and Customer business needs analysis and solution design with business analysts and solution architect • Agile delivery methodology with near shore development team • Program planning, costs, follow up, customer reviews and acceptance • Team management (up to 20 people)

• Driving individual or groups of projects to completion in line with the relative business priorities. • Piloting the implementation of Ingenico Project Management methodology, with the support of a ten senior Project Managers workgroup. Development and implementation of the Train The Trainers material, for 24 trainers, wordwlide